Jeremy Mitchell
Williamsburg,VA
Summary
Proven Dealer Service Representative at Casey Subaru, adept in customer service expertise and software navigation, enhanced dealer satisfaction through innovative problem-solving and efficient process improvements. Excelled in conflict resolution, ensuring smooth transitions with new technologies. Demonstrated empathy and technical acumen, achieving significant enhancements in customer service operations.
Overview
8
8
years of professional experience
Work History
Dealer Service Representative
Casey Subaru
06.2023 - Current
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Resolved customer issues and escalated complex issues to manager.
- Kept records of inquiries, complaints and comments.
- Supported dealers through change management by providing guidance on new processes and technologies introduced by the company, ensuring smooth transitions across the network.
- Maintained digital records of delivery and receiving information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective replacement of damaged or missing products.
Real Estate Certification
Moseley Real Estate School
11.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Great grew up with computers, good and tech worthy!
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Data Input/Administrative Tasks
- Complex Correspondence Preparations
- Research MLS and Data Printing, emailing, and mailing.
- Searched for clients and scouted them.
- Phone answering and forwarding appointment scheduling.
- Comparing Deta and Analysis
- Preparing flyers, mailers, open house preparations.
- Lock box assignment to homes!
- Check list preparing and updating.
Food Service Worker
BurgerFi
05.2021 - 08.2022
- Continually expanded knowledge of menu offerings to provide informed recommendations based on customer preferences or dietary needs.
- Supported kitchen staff by prepping ingredients, washing dishes, and maintaining a well-organized workspace for maximum productivity.
Food Service Worker
Applebee's Grill + Bar
09.2019 - 10.2019
- Participated in regular inventory checks, ensuring adequate stock levels were maintained without excessive waste or spoilage.
Food Service Worker
IHOP
06.2019 - 08.2019
- Demonstrated excellent time management skills by effectively prioritizing tasks during peak service hours without sacrificing quality of care provided to customers.
- Accomplished great team building, helping new hires successfully be great in the chain. Communication under pressure.
Food Service Worker
Cracker Barrel Restaurant
03.2018 - 09.2018
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Worker
Grill Steak Seafood
08.2016 - 07.2017
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Associate of Science - Graphic Design
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
Jamestown High School
Williamsburg, VA06.2016
Skills
- Empathy and patience
- Customer service expertise
- Goal-oriented mindset
- Strong negotiation
- Technical knowledge
- Software Navigation
Timeline
Dealer Service Representative
Casey Subaru
06.2023 - Current
Real Estate Certification
Moseley Real Estate School
11.2022 - 03.2023
Food Service Worker
BurgerFi
05.2021 - 08.2022
Food Service Worker
Applebee's Grill + Bar
09.2019 - 10.2019
Food Service Worker
IHOP
06.2019 - 08.2019
Food Service Worker
Cracker Barrel Restaurant
03.2018 - 09.2018
Food Service Worker
Grill Steak Seafood
08.2016 - 07.2017
Associate of Science - Graphic Design
Thomas Nelson Community College
High School Diploma -
Jamestown High School