Jeremy Monhollen
Dayton,OH
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs. Resourceful and personable Job Title with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Dart Transit Company
06.2016 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Diesel Mechanic
US Express
08.2011 - 06.2016
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
Education
Certificate Of Technical Studies - Diesel Mechanic
Us Army
Aberdeen, MD08.1988
GED - General Studies
Us Army
Aberdeen, MD03.1988
Skills
- Telephone communication
- Notetaking and documentation
- Individualized service plans
- Service monitoring and evaluation
- Multitasking Abilities
- Team Leadership
- Quality Assurance
- Inventory Management
Timeline
Service Coordinator
Dart Transit Company
06.2016 - Current
Diesel Mechanic
US Express
08.2011 - 06.2016
Certificate Of Technical Studies - Diesel Mechanic
Us Army
GED - General Studies
Us Army
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