Jeremy Moser

Work History

United States Postal Service, USPS

09.2018 - Current

Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Ensure that all mail is delivered daily
Make sure all carriers returned safely each day
Carry mail on an as needed basis

To The Rescue

06.2018 - 09.2018

Organized monthly team meetings that facilitated effective communication among all stakeholders involved in providing care services within the residential setting.
Delivered at-home direct support to clients with developmental disabilities.
Evaluated staff performance regularly, providing constructive feedback and guidance for professional development opportunities.
Maintained accurate documentation of resident progress notes, incident reports, medication administration records, and other essential paperwork.
Maintained adequate staffing ratios by preparing monthly staff schedule and managed overtime within limits.
Served as liaison between residents'' families and the residential facility, maintaining open lines of communication regarding updates and concerns.
Worked as fill-in direct care staff in homes.

Discovery Living

03.2010 - 06.2018

Organized monthly team meetings that facilitated effective communication among all stakeholders involved in providing care services within the residential setting.
Delivered at-home direct support to clients with developmental disabilities.
Streamlined communication between staff, families, and service providers, ensuring a consistent approach to care.
Evaluated staff performance regularly, providing constructive feedback and guidance for professional development opportunities.
Maintained accurate documentation of resident progress notes, incident reports, medication administration records, and other essential paperwork.
Maintained adequate staffing ratios by preparing monthly staff schedule and managed overtime within limits.
Served as liaison between residents'' families and the residential facility, maintaining open lines of communication regarding updates and concerns.
Worked as fill-in direct care staff in homes.
Completed bi-weekly payroll for 20 employees.

The Arc Of East Central Iowa

03.2007 - 03.2010

Administered medication as directed by physician.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Engineered Building Design

03.2001 - 03.2007

Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
Managed vendor relationships to source high-quality materials at competitive prices while maintaining budget adherence.
Created materials and designs in AutoCad for use in client presentations and communications.
Delivered high-quality design solutions for various clients, resulting in repeat business and positive testimonials.
Reviewed designs by junior designers before production to ensure they were efficient and correct
Designed residential and commercial roof and floor truss systems for production.
Preformed inside and outside sales duties as needed