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JEREMY MOSHER
SHELBY,AL
Summary
Detail-oriented Warranty Manager with a focus on operational efficiency and customer service excellence. Committed to driving process improvements and mentoring team members to achieve timely resolutions and enhance product quality.
Results-driven Warranty Manager with expertise in warranty analysis, operational efficiency, and team management. Proven track record in enhancing customer satisfaction through effective claims processing and training initiatives.
Dynamic professional with extensive experience in warranty and parts management. Known for strong analytical skills and effective communication, successfully leading cross-functional teams to streamline processes and improve service delivery.
Professional manager with experience in warranty management, skilled in overseeing warranty claims, maintaining high standards, and ensuring compliance with industry regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in customer service, data analysis, process improvement, and conflict resolution, with emphasis on efficiency and reliability. Known for effective communication, problem-solving abilities, and results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Warranty Manager
BURTON CAMPERS
CALERA,AL
03.2022 - 01.2026
- Led warranty claims processing for timely resolution and customer satisfaction.
- Developed training programs for staff on warranty policies and procedures.
- Coordinated cross-functional teams to enhance warranty service efficiency.
- Analyzed warranty data to identify trends and improve product quality.
- Implemented process improvements that reduced claim turnaround time significantly.
- Managed relationships with vendors to streamline parts procurement for repairs.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Mentored team members, fostering a culture of continuous improvement in service delivery.
Parts Manager
BURTON CAMPERS
CALERA, AL
01.2021 - 01.2026
- Managed inventory control processes to optimize parts availability and reduce shortages.
- Led team in implementing efficient order fulfillment systems, improving turnaround times.
- Trained staff on best practices for parts handling and customer service excellence.
- Developed and maintained relationships with suppliers to enhance product offerings and pricing.
- Analyzed sales data to identify trends, driving strategic decisions for stock management.
- Oversaw daily operations of parts department, ensuring compliance with company standards.
Certified Technician
CAMPERWORLD
Calera, AL
03.2014 - 12.2020
- Diagnosed and repaired mechanical issues in diverse camper models, ensuring optimal functionality.
- Conducted comprehensive inspections to identify potential safety hazards and compliance violations.
- Collaborated with team members to streamline repair processes, enhancing overall service efficiency.
- Trained junior technicians on best practices for equipment maintenance and customer service protocols.
- Led troubleshooting sessions for complex repairs, fostering knowledge sharing among staff members.
- Managed inventory of tools and parts, reducing downtime through effective resource allocation.
- Reduced downtime for clients by quickly diagnosing and resolving technical problems.
- Developed training materials to enhance technician skills, promoting continuous improvement within the team.
- Maintained open lines of communication between various departments within the organization during projects.
- Proactively identified potential hazards, addressing them promptly to maintain a safe working environment for all staff members.
- Stayed up-to-date on industry advancements, attending workshops and seminars regularly for continuous improvement.
- Performed comprehensive system analysis, identifying underlying issues before they escalated into major problems.
- Improved customer satisfaction by providing informative and prompt support services.
- Provided clear documentation of completed work orders, maintaining organized records for future reference.
- Contributed to workplace safety by adhering to industry standards and conducting thorough inspections.
- Assisted in the development of standard operating procedures, streamlining daily tasks for increased efficiency.
- Streamlined processes, implementing updated technology to optimize workflow.
- Developed strong relationships with suppliers ensuring quality products at competitive prices.
- Read blueprints, schematics and technical drawings.
- Performed adjustments, calibrations, and inspections for [Type] products.
- Used hand and power tools to align and assemble component parts.
- Demonstrated strong attention to detail, ensuring accurate diagnostics and effective repairs on complex systems.
- Trained new technicians, fostering a supportive learning environment that boosted team performance.
- Consistently met deadlines, effectively managing time and resources to complete tasks on schedule.
- Increased productivity with proper inventory management and efficient supply chain coordination.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Researched and implemented new technologies and equipment.
Operations Manager
Camping World
Calera, AL
02.2019 - 10.2020
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement process improvements across multiple departments.
- Developed and executed training programs for staff to increase productivity and compliance.
- Managed inventory control systems to optimize stock levels and minimize waste.
- Implemented safety protocols that improved workplace conditions and reduced incidents.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Product Manager
PEGASUS NATIONAL
Birmingham, AL
07.2006 - 06.2012
- Led cross-functional teams to develop product roadmaps and prioritize features based on market research
- Analyzed user feedback and performance metrics to drive product enhancements and improve user satisfaction
- Coordinated with engineering teams to ensure timely delivery of product releases while maintaining quality standards
- Facilitated stakeholder meetings to align product vision with business goals and gather requirements
- Developed go-to-market strategies that successfully positioned products within competitive landscapes
- Maintained positive vendor relations to build strong partnerships.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Education
High School Diploma -
PELHAM HIGH
PELHAM, AL05-1998
Skills
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
- Complaint handling
- Policy enforcement
- Sales support
- Order management
- Cost control
- Warranty administration
- Department operations management
- Claim processing
- Warranty claims processing
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Employee training
- Goal setting
- Professionalism
- Good judgment
- Quality control
- Documentation and reporting
- Strategic planning
- Employee coaching and mentoring
- Preventive Maintenance
- Continuous improvement
- Adaptability
- Project management
- Profit and loss management
- Project planning
- Professional demeanor
- Shift scheduling
Accomplishments
- Achieved [number]% of sales quote.
- Promoted to [Job Title] after only [timeframe] for exceptional performance.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified [TECHNICIAN], CAMPING WORLD,BURTON CAMPERS -8 YEARS
Languages
English
Timeline
Warranty Manager
BURTON CAMPERS
03.2022 - 01.2026
Parts Manager
BURTON CAMPERS
01.2021 - 01.2026
Operations Manager
Camping World
02.2019 - 10.2020
Certified Technician
CAMPERWORLD
03.2014 - 12.2020
Product Manager
PEGASUS NATIONAL
07.2006 - 06.2012
High School Diploma -
PELHAM HIGH