Jeremy Moyer
Middleburg,PA
Summary
Dynamic management operations professional recognized for driving high productivity and achieving efficient task completion. Expertise in strategic planning and team leadership fosters operational improvement and enhances overall performance. Proven abilities in communication, problem-solving, and adaptability enable effective execution of business strategies.
Overview
22
22
years of professional experience
Work History
Sales Consultant and Construction Project Manager
The Modular Marketplace/Icon Legacy Custom Modular
Selinsgrove, PA
11.2020 - Current
- Compiled comprehensive scope outlines enabling subcontractor bids.
- Inspected sites before and after construction projects.
- Organized subcontractors to ensure timely completion of projects.
- Streamlined coordination process for submittals and RFIs across subcontractors and property owner.
- Addressed and resolved onsite conflicts or discrepancies, ensuring minimal impact on project timelines.
- Scheduled and coordinated all phases of construction projects from initiation to completion.
- Monitored project progress to enforce adherence to deadlines and quality standards.
Director of Customer Service, Quality Assurance and Transportation
ICON Legacy Custom Modular Homes, LLC
Selinsgrove, PA
01.2015 - Current
- Mediate between the builder network and their customer concerning discrepancies with the product and attend mediation sessions and any other legal proceedings that may arise
- Resolve code and manufacturing discrepancies with state and local agencies
- Perform quality inspections at the production facility and meet with builders and/or retail customers at the job-site to perform an inspection of the completed product
- Adhere to all confidentiality requirements at all times and assume ownership for the overall customer service, quality assurance and transportation teams for productivity and manage work flow to meet and/or exceed quality goals
- Assume ownership for overall team productivity and manage work flow to meet and/or exceed company and departmental goals
- Review departmental expenses and implement cost saving reductions to meet company goals
- Conduct staff meets, as needed, to make recommendations on product improvements based on customer feed back
- Facilitate inter-departmental communication to effectively provide customer support
- Schedule factory service technicians to address customer needs in a timely manor
- Responsible for the overall management of the Customer Service, Transportation and Quality Assurance Departments
- Manage and coordinate scheduling of homes on the production schedule based on customer needs, along with maintaining the production schedule to ensure that materials are ordered and payment arrangements have been made prior to scheduling
- Manage and coordinate scheduled deliveries based on customer needs with internal truck availability and outside hauling subcontractors
- Manage the ordering of over-sized load permitting through state agencies and make sure that all company transport trucks meet DOT compliance
Director of Customer Service, Quality Assurance and Transportation
Professional Building Systems, Inc
MIDDLEBURG, PA
01.2009 - 01.2015
- Responsible for the overall management of the Customer Service, Quality Assurance and Transportation Department
- Manage and coordinate scheduling of homes on the production schedule based on customer needs and material lead times, along with maintaining the production schedule to ensure materials are ordered and payment arrangements have been confirmed
- Manage and coordinate scheduled deliveries based on customer needs with internal truck availability and outside hauling subcontractors
- Review departmental expenses and implement cost saving reductions to meet departmental goals
- Adhere to all confidentiality requirements at all times and assume ownership for the overall customer service, quality assurance and transportation teams for productivity and manage work flow to meet and/or exceed quality goals
- Mediate discrepancies between Professional Building Systems, builders and/or retail customer to resolve any manufacturing concerns
- Resolve code and manufacturing discrepancies with local and state agencies
- Prepare, review and oversee all service claims processed by the Customer Service Representatives and schedule factory service technicians accordingly
Customer Service Manager
Professional Building Systems, Inc
MIDDLEBURG, PA
05.2006 - 01.2009
- Responsible for the overall management of the Customer Service Department, which includes the review of departmental expenses and implement cost saving reductions to meet departmental budgets
- Mediate discrepancies between the factory, builders and retail customers
- Resolve code and manufacturing discrepancies with state and local code enforcement agencies
- Provide upper management with recommendations on product improvements based on customer feedback
- Prepare, review and oversee all service claims processed by the Customer Service Representatives and schedule factory service technicians accordingly
- Facilitate inter-departmental communications to effectively provide customer support and conduct staff meetings as needed
- Adhere to all confidentiality requirements at all times and assume ownership for the overall customer service, quality assurance and transportation teams for productivity and manage work flow to meet and/or exceed quality goals
Customer Service Representative
Professional Building Systems, Inc.
MIDDLEBURG, PA
06.2003 - 05.2006
- Receive communication from builder network concerning request for warranty claims
- Research warranty request with sales order requests to determine warranty coverage
- Process warranty claims by entering applicable data into the service management system
- Generate work orders with detailed descriptions and assign appropriate materials for field service technicians to properly complete warranty claims
- Schedule factory service technicians to address reported factory deficiencies
- Promptly respond to inquiries and request from prospective customers to resolve customer concerns, along with meeting all customer call guidelines including service levels, handle time and productivity
- Maintain up-to-date knowledge of products and procedures
Education
High School Diploma -
Selinsgrove Area High School
Selinsgrove, PA06.1994
Skills
- Conflict resolution
- Customer service
- Logistics management
- Documentation and reporting
- Problem-solving
- Subcontractor management
- Management
- Material procurement
- Reading blueprints
- Contract coordination
- Complaint resolution
- Staff management
- Project management
References
References available upon request
Credentials And Licenses
- Excelling as a Manager - SkillPath Training
- Effective Leadership - Pennsylvania College of Technology
- Energy Workshop - Pennsylvania College of Technology
- Building Codes Workshop - Pennsylvania College of Technology
- Modular Training Institute - Pennsylvania College of Technology
- Microsoft Excel - Level II - Pennsylvania College of Technology
Timeline
Sales Consultant and Construction Project Manager
The Modular Marketplace/Icon Legacy Custom Modular
11.2020 - Current
Director of Customer Service, Quality Assurance and Transportation
ICON Legacy Custom Modular Homes, LLC
01.2015 - Current
Director of Customer Service, Quality Assurance and Transportation
Professional Building Systems, Inc
01.2009 - 01.2015
Customer Service Manager
Professional Building Systems, Inc
05.2006 - 01.2009
Customer Service Representative
Professional Building Systems, Inc.
06.2003 - 05.2006
High School Diploma -
Selinsgrove Area High School
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