Summary
Overview
Work History
Education
Skills
Timeline
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JEREMY MULLANNIX

Georgetown,KY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

18
18
years of professional experience

Work History

Firefighter /EMT

Scott County Fire Department
11.2012 - 12.2022
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
  • Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.

Sevice / Maintenace Tech

Time Warner Cable
11.2007 - 11.2012
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Tested components and systems to evaluate performance and identify concerns.
  • Applied critical thinking and research to address complex issues.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Completed job reports and logs immediately following service calls.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.

Deputy Jailer

Scott County Detention Center
05.2005 - 11.2007
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
  • Developed strong rapport with local law enforcement agencies, facilitating effective information sharing related to inmate backgrounds or ongoing investigations.
  • Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.

Education

High School Diploma -

Scott County High School
Georgetown, KY
05.1999

Skills

  • Structural Firefighting
  • First Aid Certified
  • Fire Safety
  • Stress tolerance and resilience
  • Medical Response
  • Emergency Scene Management
  • Vehicle extrication
  • Emergency medical treatment
  • Firefighting
  • Leadership and supervision
  • Community Relations
  • Search and Rescue Techniques
  • Emergency medical response
  • Emergency Management
  • Public speaking abilities
  • Equipment maintenance and repair
  • Radio Communication Proficiency
  • Fire pump operation
  • Map Reading and Navigation
  • Cooperative relationships
  • Relationship building and management

Timeline

Firefighter /EMT

Scott County Fire Department
11.2012 - 12.2022

Sevice / Maintenace Tech

Time Warner Cable
11.2007 - 11.2012

Deputy Jailer

Scott County Detention Center
05.2005 - 11.2007

High School Diploma -

Scott County High School

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JEREMY MULLANNIX