Zach Stevens
Kevil,KY
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
27
27
years of professional experience
Work History
Lead Referral Coordinator
Emerald Therapy Center
09.2021 - Current
- Evaluate patient needs, medical conditions, and treatment requirements to determine the necessary referral
- Maintain clear and open communication with patients, referring providers, and the healthcare providers to facilitate the referral process
- Verify insurance eligibility and assisted with other billing tasks as requested
- Develop and implement policies and procedures in order to streamline the referral processes
- Train new staff on customer service processes and procedures, resulting in improved efficiency
Merchandising Service Associate
Lowe's Home Improvement
04.2020 - 09.2021
- Followed and applied corporate planograms for inventory staging on shelves throughout store
- Assisted customers when sales associates were not available
- Navigated multiple computer systems and applications and utilized search tools to find information
- Assisted with inventory management by stocking shelves and organizing merchandise displays
Customer Care Representative
Quick I-Fix
02.2017 - 04.2020
- Assisted with customers having smart device issues or physical damage
- Developed positive relationships with customers by providing accurate information and responding promptly to requests
- Provided excellent customer service, resolving inquiries and complaints in a timely manner
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
Customer Service Representative Team Lead
Lynx Services
01.2015 - 02.2017
- Filed and processed Allstate home and auto insurance claims
- Managed 150+ insurance claims per month, with a 98% customer satisfaction rate, reducing claim resolution time by 30% through process improvements and proactive communication
- Developed training materials for new hires on effective communication techniques when dealing with customers
Verizon Indirect Sales Agent/customer Service
Ballard Telephone Company
01.2010 - 12.2014
- Sold and serviced business and consumer wireless service accounts
- Provided technical support for customer equipment issues
- Developed sales and marketing strategies to improve company sales goals
- Boosted sales by 45% through exceptional customer service and product knowledge, leading to a 30% increase in repeat customer purchases
Administrative Assistant/customer Service
Stevens Chevrolet Company
05.1998 - 05.2009
- Assisted with general bookkeeping and accounting, accounts payable/accounts receivable, and payroll for the office
- Prepared all correspondence, invoices, and administrative reports for department manager
- Streamlined office operations, reducing administrative processing time by 25% and improving overall efficiency, while supporting a sales team that generated $2 million in annual revenue
Education
Bachelor of Science - Business Administration And Management
Middle Tennessee State University
Murfreesboro, TN05-2007
High School Diploma -
Heath High School
Heath, KY05.2002
Skills
- Patient records oversight
- Scheduling software
- HIPAA compliance
- Problem-solving
- Medical terminology
- Patient referrals
Timeline
Lead Referral Coordinator
Emerald Therapy Center
09.2021 - Current
Merchandising Service Associate
Lowe's Home Improvement
04.2020 - 09.2021
Customer Care Representative
Quick I-Fix
02.2017 - 04.2020
Customer Service Representative Team Lead
Lynx Services
01.2015 - 02.2017
Verizon Indirect Sales Agent/customer Service
Ballard Telephone Company
01.2010 - 12.2014
Administrative Assistant/customer Service
Stevens Chevrolet Company
05.1998 - 05.2009
Bachelor of Science - Business Administration And Management
Middle Tennessee State University
High School Diploma -
Heath High School
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