JEREMY NEWSWANGER

Acted as primary plan owner for a complex book of qualified retirement plans, serving as the single point of accountability for plan administration, compliance, and client service.

· Manage end‑to‑end plan operations including plan maintenance, eligibility, contributions, distributions, loans, payroll coordination, and system updates across multiple recordkeeping platforms.

· Ensure ongoing compliance with plan documents, IRS, and ERISA requirements by identifying, researching, and resolving operational issues such as eligibility failures, contribution errors, overfunding corrections, and deemed loans.

· Partner closely with Tax, Compliance, and ERISA teams to support corrective actions, reversals, reportable events, and sponsor risk mitigation.

· Lead client, advisor, and TPA interactions on complex plan matters, escalations, and service recovery, providing clear guidance on plan provisions, administrative impacts, and documentation requirements.

· Review, direct, and quality‑check work performed through centralized processing teams using Task Manager/RMC, ensuring accuracy, proper documentation, and timely task closure in accordance with SLAs and internal controls.

· Oversee plan‑level changes including demographic updates, money source changes, service additions/removals, trustee updates, and advisor or TPA changes.

· Support plan transitions and migrations by coordinating data extracts, validations, system updates, and stakeholder communications.

· Act as a subject‑matter expert and informal mentor to Plan Managers, providing guidance on complex cases, best practices, and risk‑based decision making.

· Proactively identify trends, risks, and process gaps within assigned plans and escalate appropriately to leadership.

Lead comprehensive plan oversight including eligibility, contributions, distributions, loans, payroll alignment, plan maintenance, and system governance.

· Interpret plan documents and regulations to resolve operational failures such as eligibility issues, contribution errors, overfunding, and deemed loans.

· Partnered with Tax, Compliance, and ERISA teams to design and execute corrective actions and resolve reportable events.

· Serve as primary relationship manager for sponsors, advisors, and TPAs, leading complex conversations, escalations, and service recovery efforts.

· Directed oversight and quality assurance for centralized operations teams, ensuring adherence to SLAs and documentation standards.

· Oversee and approve plan‑level changes including demographic updates, trustees, money sources, service changes, and advisor or TPA transitions.

· Support plan migrations and transitions by coordinating data validation, system updates, and cross‑functional communication.

· Served as senior escalation resource and mentor, advising peers on complex scenarios and risk mitigation strategies.

Successfully managed $1.2 billion client portfolio, driving consistent performance and expansion.
Established effective working relationships with clients and service organizations.
Prioritized prompt communication with clients and partners to meet timelines.
Resolved discrepancies in plan documents, aligning them with operational processes.
Exhibited comprehensive understanding of ERISA and DOL regulations.
Directed initiatives to enhance efficiency through process optimization.