Jeremy Nickless
Hanahan,SC
Summary
Proven track record at FedEx Ground, enhancing operational efficiency and employee satisfaction through meticulous recordkeeping and exceptional customer service. Excelled in roles requiring attention to detail and strong organizational skills, significantly improving onboarding processes and package handling accuracy. Demonstrated leadership by mentoring staff and optimizing workflow, showcasing a blend of hard and soft skills critical for high-stakes environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
My-schedule Administrator Two
Fedex Ground
06.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Assisted in human resources functions, including hiring, onboarding.
- Generated reports to improve station metrics.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Operations Administrator
Fedex Ground
01.2017 - 05.2022
- Evaluated current operational practices and suggested improvement strategies.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Interacted well with customers to build connections and nurture relationships.
- QA / ITQA
- Supported P&D team by Filing Driver Maintenance Records.
- Assisted with Station Calls
Package Handler
Fedex Ground
09.2013 - 01.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Dishwasher
Daniel Island Country Club
03.2010 - 01.2014
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Aircraft Assembly Technology Certificate - Aircraft Assembly
Trident Technical College
Charleston, SC05-2016
High School Diploma -
Hanahan High School
6015 Murray Dr, Hanahan,2941005-2010
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Scheduling
- New hire onboarding
- Flexible schedule
- ITQA
- Package Pickup / Drop Off
- Monthly Fire Extinguisher Check / AED Check
- Station MSDS Updates
- Saturday Morning Dispatch
Certification
Aircraft Assembly Technology
Timeline
My-schedule Administrator Two
Fedex Ground
06.2022 - Current
Operations Administrator
Fedex Ground
01.2017 - 05.2022
Package Handler
Fedex Ground
09.2013 - 01.2017
Dishwasher
Daniel Island Country Club
03.2010 - 01.2014
Aircraft Assembly Technology Certificate - Aircraft Assembly
Trident Technical College
High School Diploma -
Hanahan High School