Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Niebur

Omaha,NE

Summary

Versatile Operations Supervisor successful at taking on routine, complex, and unique challenges with resourceful and creative approach. Recognized as driven, relatable, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

Direct Patient Logistics
12.2017 - Current
  • Ensured compliance with company policies, industry regulations, safety standards, and procedures of daily operations.
  • Resolved issues and provided in-moment feedback with direct reports through active listening and open-ended questioning, escalating major problems to Assistant Operations Manager and Director of Operations.
  • Developed relationships with all staff and direct reports to contribute to a more conducive work environment and better understand each individual's interests, motivations, and needs.
  • Interceded between employees during disagreements and diffused tense situations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Facilitated operational changes and communicated performance and attendance standing through daily conversations and monthly meetings with direct reports.
  • Hired, managed, motivated, developed and trained staff, established and monitored goals, conducted performance reviews and disciplinary actions with direct reports.
  • Developed relationships with clients and customers to better understand their needs and requirements.
  • Supported my team, and others, through routine check-in conversations, organizing break schedules and ensuring those break schedules were upheld, and often accepting and taking over projects to assist in successful outcomes.
  • Routinely met deadlines on various projects with accurate and adequate results.

Patient Acceptance Coordinator

Direct Patient Logistics
04.2017 - 12.2017
  • Facilitated inter-facility patient transfers for various hospital clients and customers nationwide.
  • Routinely met deadlines and timeframe contingencies involved in patient transfers to ensure positive outcomes.
  • Provided excellent customer service both over the phone and through messaging applications when communicating with clients and customers, representing Direct Patient Logistics and AirMethods in an acceptable manor.
  • Often accepted and handled complex patient transfer requests with successful outcomes.

Backroom Team Member

Target
07.2016 - 02.2019
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Greeted guests and customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Worked with UPS drivers and merchandise suppliers to pack items according to specific desires and requirements.
  • Fulfilled online orders of customers with precision and routinely met order deadlines.
  • Performed daily inventory counts to verify stock levels.
  • Improved overall backroom efficiency by suggesting and implementing process improvements based on observations and experience.
  • Reduced product damage by carefully handling items during unloading, stocking, and organizing activities.

Kitchen Cook

Big Fred's Pizza Garden And Lounge
07.2013 - 02.2016
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Monitored food quality and presentation to maintain high standards.
  • Organized break schedules and took lead on high volume orders and parties.
  • Made some of the best pizza in town from scratch.

Cashier

Shopko Stores Operating Co. LLC
06.2012 - 03.2013
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Millard North High School
Omaha, NE
05.2013

Skills

  • Efficient in Microsoft applications
  • Policy Development
  • Scheduling and calendar management
  • Relationship Building
  • Leadership and Change Management
  • Customer Service
  • Project Planning
  • Staff Development and Training
  • Report Preparation
  • Strategic Planning
  • Multitasking and Organization
  • Documentation and Recordkeeping

Timeline

Operations Supervisor

Direct Patient Logistics
12.2017 - Current

Patient Acceptance Coordinator

Direct Patient Logistics
04.2017 - 12.2017

Backroom Team Member

Target
07.2016 - 02.2019

Kitchen Cook

Big Fred's Pizza Garden And Lounge
07.2013 - 02.2016

Cashier

Shopko Stores Operating Co. LLC
06.2012 - 03.2013

High School Diploma -

Millard North High School

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