Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeremy Nieves

Jacksonville,FL

Summary

Detail-oriented QA Analyst with a strong foundation in customer support and progressive experience in software quality assurance at Global Payments. Skilled in manual testing, defect tracking, and workflow optimization, with added expertise in 3D modeling, rapid prototyping, and hardware integration for robotics and automation. Known for bridging user experience with technical precision, collaborating across departments, and driving innovation through hands-on problem solving.

Overview

8
8
years of professional experience

Work History

QA Analyst 2

Global Payments
01.2022 - Current
  • Executes manual and regression testing across online, batch, and data-driven systems
  • Develops and maintains test plans, traceability matrices, and QA documentation
  • Performs root cause analysis and collaborates with developers to resolve defects
  • Ensures compliance with PCI standards and internal quality assurance protocols
  • Leads 3D printing operations for Robotics & Automation, supporting hardware prototyping
  • Utilizes CAD tools to design components for mechanical integration
  • Coordinates with engineering teams to align design specifications with system requirements
  • Contributes to process improvement and continuous integration efforts

QA Analyst 1

Global Payments
01.2020 - 01.2022
  • Conducted functional and exploratory testing for web-based applications
  • Authored and executed test cases based on business requirements
  • Logged and tracked bugs using Jira, ensuring timely resolution and documentation
  • Participated in requirement reviews, test planning, and release validation
  • Supported compliance testing and contributed to QA documentation standards

Customer Support Representative

Global Payments
01.2018 - 01.2020
  • Delivered technical support for payment processing systems and customer inquiries
  • Documented recurring issues and escalated to QA and development teams
  • Provided insights into user experience, contributing to product improvement
  • Recognized for performance and promoted into QA based on problem-solving skills

Education

Some College (No Degree) - Business

Florida State College
Jacksonville, FL

Skills

  • Manual Testing (Functional, Regression, Exploratory)
  • Test Case Design & Execution
  • Defect Tracking & Bug Reporting (Jira)
  • Batch & Data Verification Testing
  • Root Cause Analysis
  • Requirements Review & Validation
  • Structured Analysis & Workflow Optimization
  • Payment Card Industry (PCI) Compliance
  • Cross-functional Team Collaboration
  • Documentation & Quality Metrics Reporting
  • 3D Design & Printing (Fusion 360, Cura, Bambu Studio)
  • CAD Modeling, Additive Manufacturing, Rapid Prototyping
  • Hardware Integration, Mechanical Design Support

Accomplishments

  • Collaborated with team of automation engineers in the development of an automation robot testing lab. - I designed and 3D printed the entire robotics setup that is used for automation testing. This includes custom device stands and custom robotic arm attachments for testing.

Timeline

QA Analyst 2

Global Payments
01.2022 - Current

QA Analyst 1

Global Payments
01.2020 - 01.2022

Customer Support Representative

Global Payments
01.2018 - 01.2020

Some College (No Degree) - Business

Florida State College

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Jeremy Nieves