Jeremy Ogletree
Kearns,UT
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
CSR
WilsonHCG
12.2023 - 03.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Internal Support Group (ISG)
Maximus Federal Services
11.2019 - 06.2021
- Provided comprehensive training for new team members, resulting in faster and better overall performance.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Actively listened to customers, handled escalated concerns quickly and resolved major issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tier 2 Technical Support Specialist
Maximus Federal Services
11.2017 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- .Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
CSR
Maximus Federal Services
01.2016 - 11.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Central Kitsap High
Silverdale, WA06.1994
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
Certification
Timeline
CSR
WilsonHCG
12.2023 - 03.2024
Internal Support Group (ISG)
Maximus Federal Services
11.2019 - 06.2021
Tier 2 Technical Support Specialist
Maximus Federal Services
11.2017 - 11.2019
CSR
Maximus Federal Services
01.2016 - 11.2017
High School Diploma -
Central Kitsap High
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