JEREMY OLSHVANG
Communications Specialist
Florham Park,NJ
Summary
Experienced Communications and Client Services professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn, grow and excel in digital media.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Communications Specialist
Fiserv
Short Hills, NJ
04.2022 - Current
- Copyedit and revise company communications before dispersal.
- Utilize ServicePoint to create eloquent, visually appealing publications for internal and external communications.
- Collaborate with corporate departments to create and implement internal and external communications relating to a wide array of company product and service offerings.
- Proofread and edit content prepared by all staff to check and correct spelling, grammar, and style.
- Identify issues, analyze information, and provide solutions to any problems that arise during the publication process.
Associate Client Support Consultant
ADP
Florham Park, NJ
04.2021 - 03.2022
- Respond to all client inquiries and asked appropriate questions to facilitate resolution.
- Interact with team members across departments to research and resolve customer issues.
- Provide excellent customer service by following up with clients and responding to incoming calls and e-mails.
- Deliver outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Verify basic needs are being met, providing navigation assistance for various benefits and available services.
- Conduct case management activities and services with multidisciplinary team.
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Customer Service Associate
Prudential
Roseland, NJ
08.2020 - 03.2021
- Provided primary customer support to customers in fast-paced environment.
- Recommended and promoted Prudential life insurance to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or requests.
- Responded to customer requests for products, services, and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Media Annotation Specialist
Interactions LLC
New Providence, NJ
05.2019 - 08.2020
- Transcribe sensitive documents while maintaining confidentiality of sensitive information.
- Edit drafts created from speech recognition software and identify transcription errors by correcting grammar, spelling, and syntax mistakes while adapting to changes in guidelines, priorities, and environments.
- Interpret ambiguous speech and transcribe verbatim audio recordings, single and multi-speaker, of varying dialects, accents, etc.
- As accurately as possible and determine the intent of the speaker while adhering to guidelines.
- Determine and recommend methods to address improvement opportunities.
- Verify accuracy of data before transcribing through internet research and identify important entities within text.
- Learn to use several transcription and annotation tools such as Praat and Brat.
Bartender/Server/Host
Marco Polo Restaurant and Tavern
Summit, NJ
07.2013 - Current
- Speak with patrons to ensure satisfaction with food and service.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.
- Apply excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Bachelor of Arts - Communications
RUTGERS UNIVERSITY
09.2013 - 12.2017
Timeline
Communications Specialist
Fiserv
04.2022 - Current
Associate Client Support Consultant
ADP
04.2021 - 03.2022
Customer Service Associate
Prudential
08.2020 - 03.2021
Media Annotation Specialist
Interactions LLC
05.2019 - 08.2020
Bachelor of Arts - Communications
RUTGERS UNIVERSITY
09.2013 - 12.2017
Bartender/Server/Host
Marco Polo Restaurant and Tavern
07.2013 - Current
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