Jeremy Orr
Opa Locka,Florida
Summary
Hi my name is Jeremy Orr, Im a veteran looking for an opportunity to showcase my skills while in candidacy as a means to prove i have the tools necessary to help expand and enhance your organization whether as a team member or a team leader. I can be depended on to be abatable, with a swift capacity to learn during training ,and on the job. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and a Willingness to take on added responsibilities to meet team goals. So if theres anything you need me to do, know it'll be done right, and right on time.
Overview
7
7
years of professional experience
Work History
Multiple Launch Rocket Systems Crewmember
Army
Fort Bragg, NC
02.2024 - 05.2026
- Operated multiple launch rocket systems during training exercises and live-fire operations.
- Conducted preventative maintenance checks and services on missile systems to ensure operational readiness.
- Collaborated with team members to execute mission plans effectively under high-pressure conditions.
- Assisted in the loading, unloading, and positioning of munitions for various exercises and deployments.
- Provided timely feedback on equipment performance, contributing to the development of improved systems and procedures.
- Increased operational readiness by regularly updating technical knowledge and skills in accordance with Army regulations.
- Maintained detailed records of mission-related data, facilitating accurate reporting and analysis for leadership review.
- Participated in joint training exercises with allied forces, strengthening international partnerships and collaboration efforts.
- Enhanced team coordination by implementing effective communication strategies during high-pressure situations.
- Enforced strict adherence to safety regulations, minimizing accidents and injuries during live-fire exercises.
- Conducted thorough pre-and post-operation checks on all assigned equipment, ensuring proper functionality before use in critical missions.
- Served as a role model for junior soldiers by consistently upholding high standards of professionalism, integrity, and discipline within the unit.
- Contributed to a cohesive team dynamic by actively participating in group discussions, sharing knowledge, and providing constructive feedback on performance.
- Supported unit objectives by participating in field exercises designed to simulate real-world combat scenarios.
- Completed inspections and any basic repair need to uphold strict performance standards.
Customer Service Representative
RaceTrac
Miami, FL
01.2022 - 02.2023
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained knowledge of products to assist customers with informed purchasing decisions.
- Processed transactions accurately, ensuring a smooth checkout experience for customers.
- Collaborated with team members to improve service delivery and operational efficiency.
- Trained new employees on customer service protocols and best practices for engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Representative
GameStop
Miami, FL
08.2021 - 12.2022
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed high call volumes while maintaining accuracy in data entry and information dissemination.
- Collaborated with team members to streamline processes, reducing average handling time for calls.
- Escalated complex issues to appropriate departments, enhancing problem resolution outcomes for customers.
- Utilized CRM software to track interactions and ensure comprehensive follow-up on customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Deli Customer Service Representative
Publix
Miami, FL
03.2019 - 12.2020
- Provided exceptional customer service in deli department, ensuring customer satisfaction and loyalty.
- Assisted customers with product selection, addressing inquiries and resolving concerns efficiently.
- Maintained cleanliness and organization of deli area, adhering to safety and health regulations.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Developed strong relationships with regular customers, fostering a welcoming atmosphere and encouraging repeat visits.
- Managed inventory levels effectively by monitoring stock levels daily, placing orders for necessary supplies accordingly.
- Streamlined order processing by accurately entering orders into the point-of-sale system and managing cash transactions.
- Demonstrated excellent time management skills while ensuring timely completion of all assigned tasks despite high volume periods.
- Adhered to company policies regarding food safety, sanitation, and customer service standards to maintain overall store quality.
- Improved workflow efficiency by assisting team members with slicing, weighing, and packaging meats and cheeses.
- Aided merchandising efforts by creating visually appealing displays of deli products that showcased variety and quality of offerings.
- Ensured freshness of products by rotating stock, checking expiration dates, and promptly removing any unsuitable items from display cases.
Education
High School Diploma -
Hialeah Miami Lakes Senior High
Miami, FL09-2017
Skills
- Customer service
- Customer consultation
- Product recommendations
- Relationship building
- Reliability
- Adaptability and flexibility
- Detail-oriented
- Organizational skills
- Honest and dependable
- Time management
- Creative thinking
- Goal setting
- Military protocol
- Attention to detail
- Team collaboration
- Active listening
- Physical stamina
- System maintenance
- Equipment maintenance
- Professional demeanor
- Order execution
- Problem-solving aptitude
- Navigation skills
- Operational planning
Timeline
Multiple Launch Rocket Systems Crewmember
Army
02.2024 - 05.2026
Customer Service Representative
RaceTrac
01.2022 - 02.2023
Call Center Representative
GameStop
08.2021 - 12.2022
Deli Customer Service Representative
Publix
03.2019 - 12.2020
High School Diploma -
Hialeah Miami Lakes Senior High