Jeremy Owens
Danielsville,GA
Summary
Talented Expertise in Customer service and Tech Support Specialist. With a knack for finding solutions quickly and exceeding customer expectations. Seeking to bring 18 years experience resolving complex issues and Technology experience to a fast-paced tech environment.
Overview
17
17
years of professional experience
Work History
Assistant Appraiser
Owens Appraisal services
Homer, GA
06.2021 - Current
- I work remote and in the office.
- Handled numerous phone calls to assist customers with property information and tax inquiries.
- Typed appraisals daily to ensure timely processing of property assessments.
- Captured photographs of various properties to support accurate appraisal documentation.
- Performed data entry to ensure information was organized and accessible.
Customer Service Representative
Telelanguage
, Work From Home
11.2017 - 03.2021
- Customer Service Representative for a language interpretation company.
- Managed over 200 customer calls daily to provide assistance and connect them with interpreters.
- Mastered customer service by efficiently connecting clients with interpreters based on language requests.
- Would handle calls in a quick timely manner.
- Did multi tasking using various programs and would set up prescheduled appointments.
- Ensured accurate data entry for each call, capturing detailed customer information to facilitate effective service.
- Worked for a language interpretation company focused on providing multilingual support.
Customer Service Representative
Alpine Access
, Online Work from home
01.2013 - 04.2017
- Accommodated unusual customer requests by making procedure exceptions when necessary.
- Answered customer inquiries with clear and accurate information.
- Demonstrated mastery of customer service call script within specified time frames.
- Resolved technical issues promptly to enhance customer satisfaction.
- Addressed customer complaints and concerns using effective verbal and negotiation skills.
- Processed an average of 120 inbound and outbound technical support calls.
- Provided thorough support and problem resolution for customers.
Customer Service/Technical Support Agent
Sykes Enterprises
Spokane, WA
04.2009 - 06.2013
- Demonstrated mastery of customer service call script within specified timeframes.
- Managed and updated website properties for retail company, enhancing user engagement.
- Created new processes and systems for increasing customer service satisfaction.
- Handled 200 website inquiries daily, converting 30 into renewal customers, boosting retention rates.
- Developed processes and systems to increase customer service satisfaction, improving overall customer experience.
- Eliminated bugs interfering with user experiences, generating over 100 positive customer feedback comments.
- Updated and managed existing website properties for a Retail company.
Education
High School Diploma -
John Adams online high school
Miami, FLSkills
- Property valuation
- Market value assessment
- Property documentation
- Customer service excellence
- Customer support
- Call center management
- Technical Support
- Technical assistance
- Troubleshooting skills
- Software troubleshooting
- CRM software
- Data entry
- Data analysis
- Microsoft Office proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft Windows
- Communication skills
- Client communication
- Client communicationforce
- Organizational abilities
- Problem solving
- Analytical skills
- Service solutions expert
- Live chat
- Telecommunication
- Telephone etiquette
- Phone etiquette
- Computer skills
- Data analysis
- Market value assessment
- Organizational abilities
- Microsoft Office proficiency
- Property documentation
Personal Information
Authorized To Work: US
Timeline
Assistant Appraiser
Owens Appraisal services
06.2021 - Current
Customer Service Representative
Telelanguage
11.2017 - 03.2021
Customer Service Representative
Alpine Access
01.2013 - 04.2017
Customer Service/Technical Support Agent
Sykes Enterprises
04.2009 - 06.2013
High School Diploma -
John Adams online high school