Jeremy Passmore
Vienna,WV
Summary
Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Line Cashier
Sams Club
05.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed price checks promptly to maintain an efficient checkout process while verifying accuracy in pricing data entry system.
- Processed various forms of payment securely, including cash, credit cards, and gift cards.
- Participated in ongoing training sessions on new policies or procedures aimed at improving cashier performance or adapting to industry changes.
- Managed high volumes of customers during peak hours, maintaining composure and professionalism under pressure.
- Assisted customers with inquiries, locating products, and resolving issues to ensure satisfaction.
- Ensured a pleasant shopping experience by greeting every customer entering the store with a friendly demeanor.
- Upheld store policies regarding returns, exchanges, and payment methods for consistent service delivery.
- Promoted store loyalty programs to increase customer retention rates and drive repeat business.
- Maintained a clean and organized workspace, contributing to a positive shopping environment.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Lube Technician
C&C Toyota
07.2019 - 01.2020
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Checked fluids, tires, brakes, and other systems as part of 32-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Suggested additional services to customers in order to meet upsell goals.
- Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
- Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
- Worked alone or in team-based systems to complete up to 45 oil changes each day.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Cashier
711
01.2017 - 01.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Validation Manager
JAK
02.2014 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
No Degree - Computer Science And Programming
DeVry University
Villa Park, IL07.2022
Skills
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
- Money Handling
- Merchandise Stocking
- Professional Appearance
- Basic math proficiency
- Promotion Awareness
- Quick Learner
- Customer Service
- Sales strategy
- Staff Supervision
- POS System Operation
- ID Verification
- Upselling strategies
- Liquor regulations and compliance
- Cleaning and sanitizing
- Team Leadership
- Active Listening
- Employee Training
- Refunds and exchanges
- Security Monitoring
Certification
- Leadership Building, Rapport Leadership - 2013
Timeline
Front Line Cashier
Sams Club
05.2020 - 01.2021
Lube Technician
C&C Toyota
07.2019 - 01.2020
Cashier
711
01.2017 - 01.2019
Validation Manager
JAK
02.2014 - 01.2017
No Degree - Computer Science And Programming
DeVry University
- Leadership Building, Rapport Leadership - 2013
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