Jeremy Peet
Spencerport,NY
Summary
Telecommunications Specialist with 15+ years of system management and administration experience in global broadcast program delivery through coordination with sites worldwide. Applies technical knowledge and skills with hands-on fault isolation and repair of telecommunications equipment to operate and maintain distribution network. Demonstrated capacity to understand and communicate technical ideas, concepts and thoughts across multiple stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Telecommunications Specialist
Rel-Comm
01.2012 - Current
- Continuously upgraded professional knowledge and skillset by attending relevant industry conferences, workshops, and training sessions.
- Delivered exceptional customer experiences through proactive communication and timely updates on project progress, challenges encountered, and strategies for successful resolution.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Coordinated installation of new users and relocations of existing users.
- Provided training to customers to enhance use and understanding of network systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Accurately read, understood and carried out written instructions.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Installed and maintained systems and analyzed users' needs.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Administered user support to over [Number] users by implementing procedural and technical solutions to diagnose network and device problems.
Education
Associate of Arts - Physical Education
Cortland State
Cortland, NYSkills
- Telecom Equipment Installation
- Disaster Recovery Planning
- Organizational Skills
- Interpersonal Skills
- Unified Communications Solutions
- Fiber Optic Infrastructure
- Continuous Learning Mindset
- Vendor Relationship Management
- VoIP Technologies Proficiency
- System Repair
- Configuring Equipment
- Device Installation
- Troubleshooting Systems
- Installation and Maintenance
- Troubleshooting and Repair
- Installing Equipment
- Test Equipment Operation
- Troubleshooting and Resolution
- User Support
- Technical Troubleshooting
- Field Installation
- Equipment Installation and Maintenance
- System Testing
- Equipment Upgrades
Certification
Mitel Mivoice business PBX
Mitel Mivoice 400
Mitel Mivoice 250
Mitel Micollab
Mitel MBG
Mitel Nupoint
Mitel Micontact center
Mitel MiVCR
Timeline
Senior Telecommunications Specialist
Rel-Comm
01.2012 - Current
Associate of Arts - Physical Education
Cortland State
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