Jeremy Pendleton
Waco,Texas
Summary
Seasoned Director of Operations & Installation with a proven track record at DesignCo, elevating revenue from $18M to $40M through strategic planning and operational efficiency. Excelled in leadership, fostering team productivity and customer satisfaction. Expert in process improvement and revenue growth, demonstrating exceptional decision-making and business management skills.
Overview
27
27
years of professional experience
Work History
Director of Operations & Installation
DesignCo
01.2018 - Current
- Developed and implemented a comprehensive operational system for estimating, scheduling, material tracking, and installation, enabling the sales team to concentrate on prospecting and boosting revenue from $18M to $40M.
- Managed a company with over 150 employees and 100 installation subcontractors, spanning six markets in Texas.
- Developed an operational system and recruited over 25 new employees, driving $9 million in additional annual revenue for a new division targeting production builders.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Developed strategic plans for maximizing profitability and enhancing overall performance.
- Enhanced team productivity with effective leadership and motivational strategies.
- Increased customer satisfaction, optimizing service delivery and responsiveness.
General Manager
DesignCo
02.2012 - 12.2017
- Directed a team of over 30 employees and 40 subcontractors, resulting in revenue growth from $5.2 million to $8.3 million.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
President, Owner
Master Interiors
03.2008 - 01.2012
- Founded and grew a home interior business, specializing in the sale and installation of cabinets, counter tops, flooring, and tile showers.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Operations Manager
DesignCo
05.2005 - 02.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Recruited and managed 10-15 flooring installation crews, ensuring efficient and timely project execution.
Flooring Salesperson
DesignCo
02.2005 - 04.2005
- Enhanced customer relationships by building rapport and understanding needs.
- Assisted clients in identifying suitable products for their requirements.
- Boosted sales revenue with effective upselling techniques.
- Improved client satisfaction by promptly addressing inquiries and resolving issues.
- Achieved a company record by generating $106,000 in sales in the first month before being given a promotion to operations manager.
Lead Flooring Installer, Owner
Premier Installations
03.2003 - 01.2005
- Achieved faster project turnarounds by effectively delegating tasks among team members based on their individual strengths.
- Proactively addressed potential issues before they became problems by conducting regular site visits during installations.
- Reduced waste by accurately measuring spaces and optimizing material usage during installations.
- Expanded company offerings by becoming proficient in the installation of various flooring types, including hardwood, laminate, tile, and carpet.
General Manager, Salesperson
Pendleton Floor Masters
04.1998 - 02.2003
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Guided clients in designing their home interiors and selecting appropriate flooring and tile products.
- Assessed and calculated installed flooring projects for clients.
- Oversaw and organized installation crews to ensure timely completion of flooring projects.
- Directed showroom design, vendor partnerships, and inventory control for our family enterprise.
Education
BBA -
Texas Tech University
Lubbock, TXHigh School Diploma -
Hamilton High School
Hamilton, TXSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Cost control
- Performance analysis
- Team leadership
- Decision-making
- Business leadership
- Data analysis
- Organizational structuring
- Recruitment
- P&L management
- Management team building
- Revenue growth
Timeline
Director of Operations & Installation
DesignCo
01.2018 - Current
General Manager
DesignCo
02.2012 - 12.2017
President, Owner
Master Interiors
03.2008 - 01.2012
Operations Manager
DesignCo
05.2005 - 02.2008
Flooring Salesperson
DesignCo
02.2005 - 04.2005
Lead Flooring Installer, Owner
Premier Installations
03.2003 - 01.2005
General Manager, Salesperson
Pendleton Floor Masters
04.1998 - 02.2003
BBA -
Texas Tech University
High School Diploma -
Hamilton High School
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