Jeremy Perez
Bronx,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Supervisor
CityMD: Urgent Care
02.2023 - Current
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Kept high average of performance evaluations.
- Reported to senior management on organizational performance and progress toward goals.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Delivered performance reviews, recommending additional training or advancements.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Verified patient insurance coverage and collected required co-payments.
- Measured patient pulse oximetry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Obtained client medical history, medication information, symptoms, and allergies.
Retail Store Manager
T-Mobile Inc
06.2016 - 02.2023
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store organization, maintenance, and purchasing functions.
- Interacted well with customers to build connections and nurture relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
T-Mobile Inc
03.2016 - 06.2016
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Mobile Sales Associate
T-Mobile Inc
02.2015 - 03.2016
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Persistently followed up on leads generated from marketing campaigns, converting potential customers into actual sales transactions.
- Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision.
- Performed in-store product demonstrations at assigned events.
- Maintained store appearance by organizing displays and promotional materials according to corporate guidelines for visual merchandising excellence.
Assistant Manager
RadioShack
11.2011 - 02.2015
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Associate
The Men's Wearhouse
05.2010 - 11.2011
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Partnered with internal teams to uncover customer needs and cross-sell opportunities.
- Informed customers about special promotions and provided detailed information for various products.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
Mott Haven Village Prep High School
Bronx, NY08.2010
Skills
- Highly motivated
- Merchandising ability
- Resourceful nature
- Problem solving strength
- Safety mindset
- Reliable
- Team-oriented
- Operational budgeting
- Employee Training
- Document Management
- Excellent Communication
- Scheduling
- CRM Software
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Supervisor
CityMD: Urgent Care
02.2023 - Current
Retail Store Manager
T-Mobile Inc
06.2016 - 02.2023
Assistant Manager
T-Mobile Inc
03.2016 - 06.2016
Mobile Sales Associate
T-Mobile Inc
02.2015 - 03.2016
Assistant Manager
RadioShack
11.2011 - 02.2015
Customer Service Associate
The Men's Wearhouse
05.2010 - 11.2011
High School Diploma -
Mott Haven Village Prep High School
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