Angelica Nava
San Bernardino,CA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of the medical sector and regulatory obligations concerning it.
Overview
9
9
years of professional experience
Work History
GI Technician
Optum
Highland, California
04.2024 - Current
- Reviewed preparation protocol with patients prior to their scheduled procedure.
- Prepared collected specimens for cytological, microbiological and pathological analysis.
- Ran diagnostic tests and biologic quality assurance tests on endoscopic machines.
- Participated in monthly meetings with Endoscopy team members to discuss safety protocols and best practices.
- Positioned patients using understanding of anatomy and procedures.
Medical Assistant/Interpreter Services Coordinator
LHI
Rancho Cucamonga, CA
09.2021 - 02.2023
- Communicated with patients with compassion while keeping medical information private.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared lab for daily operations by stocking materials and equipment.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
Medical Assistant
San Bernardino Gastroenterologist Associates
Rialto, CA
01.2021 - 03.2022
- Coordinated referral orders for patients of 8 different provider.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Collaborated with radiologist, sonographers, and other healthcare team members ro streamline patient care.
- Tracked referral request progress and resolved issues to maintain smooth processing
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Assistant Manager
Samsonite
Ontario, CA
07.2017 - 05.2021
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Medical Assitant
Dr. Delfin Dano MD
Rialto, CA
03.2016 - 06.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician. On Patients ages 0-18
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Performed venipuncture and other blood collection procedures according to established standards on Children as young as 6yrs.
Education
Diploma - Medical Assisting
Concorde Career College
San Bernardino, CA05.2016
Skills
- Verbal and Written Communication
- Policy and Program Development
- Process Implementation
- Information Systems Development
- Employee Supervision
- Critical Thinking
- Time Management
- Epic Systems
- Employee Recruitment and Hiring
- Facility Oversight
- Patient Advocacy
- Translation Accuracy
- Terminology Consistency
- Microsoft Office
- Charting Expertise
- Venipuncture and Phlebotomy
- Proper Sterilization Techniques
- Coordinating Drug Refills
- Updating Medical Records
- Multi-Line Phone Proficiency
- Spanish Fluency
- Leadership
- Patient care
- Medical equipment maintenance
- GI procedure assistance
- Biopsy handling
- Instrument sterilization
- Specimen collection
- Infection control standards
- HIPAA
- High-level disinfection
- Procedure assistance
- Direct patient care
Education and Training
other
Timeline
GI Technician
Optum
04.2024 - Current
Medical Assistant/Interpreter Services Coordinator
LHI
09.2021 - 02.2023
Medical Assistant
San Bernardino Gastroenterologist Associates
01.2021 - 03.2022
Assistant Manager
Samsonite
07.2017 - 05.2021
Medical Assitant
Dr. Delfin Dano MD
03.2016 - 06.2018
Diploma - Medical Assisting
Concorde Career College