Jeremy Perez
Riverview,FL
Summary
Detail-oriented Project Analyst with a diverse background in technical support, customer service, and sales. Experienced in identifying and eliminating unforeseen pitfalls that derail projects and inflate costs. Skilled at seamlessly switching between macro project views and specific details to identify and correct issues while maintaining overall project health. Dedicated to finding and eliminating inherent flaws in project planning that impact both employees and finances. Continually learning and growing through prior experiences to excel in this role and drive successful project outcomes.
Overview
13
13
years of professional experience
Work History
Project Analyst
Brinkman, Simmons & Associates, Inc.
11.2023 - Current
- Utilized data analysis techniques to ensure strict compliance with payroll tax regulations across federal, state, and local levels
- Meticulously identified and resolved payroll discrepancies through comprehensive data examination and understanding of tax regulations and accounting principles
- Optimized processes and mitigated risks to facilitate smooth payroll operations
- Developed expertise navigating state agency websites (Department of Revenue, Department of Labor)
- Ran reports on Workday
- Enhanced problem-solving and provided actionable insights to cross-functional teams
- Upheld the organization's financial integrity and regulatory compliance
Customer Success Manager
Vector Solutions
10.2021 - 04.2023
- Successfully collaborated with nearly 200 clients, managing over $4 million in Annual Contract Value (ACV)
- Ensured seamless implementation of software solutions through comprehensive client support and training sessions
- Skilled in resolving technical issues and consistently exceeding client satisfaction levels
- Facilitated the seamless implementation of software solutions
- Utilized expertise in HTML and minimal Python scripting to facilitate beta testing and feature evaluations of products
- Collaborated effectively with cross-functional teams (marketing, accreditation, implementation, and development)
Sales Associate
Verizon Cellular Sales
06.2020 - 09.2020
- Provided technical consultations on Verizon's cellular products and services
- Consistently met monthly targets through technical expertise and customer service
- Developed comprehensive product knowledge to troubleshoot and resolve customer issues
- Assisted with inventory management and ensured optimal in-store tech display setups
Level 5 Customer Service Professional
AnswerFirst
06.2019 - 06.2020
- Delivered high-level technical support via phone and email, resolving complex issues
- Achieved top customer satisfaction scores through efficient problem-solving
- Trained and mentored new hires on technical troubleshooting and customer service best practices
- Utilized CRM and ticketing systems to manage and document customer interactions
Lead Student IT Lab Tech
University of Tampa
09.2011 - 08.2014
- Supervised a team of student technicians, ensuring efficient IT lab operations
- Provided technical support for hardware, software, and network issues to students and faculty
- Conducted training sessions on IT systems, software applications, and lab equipment
- Implemented new IT procedures that improved lab efficiency and user experience
Education
Associate Degree in Computer Science -
Hillsborough Community College
2020
Courses in Computer Engineering
University of South Florida
2015
Courses in International Business and Finance
University of Tampa
2014
Skills
- Technical Troubleshooting
- SQL
- Customer Service
- Data Discrepancy Identification and Resolution
- Dynamic Problem-Solving
- Microsoft Suite
- Word
- Excel
- PowerPoint
- Advanced support knowledge of Windows and other phone operating systems
- Project Analysis
- Project Management
Otherexperience
- State Agency Website Navigation
- Department of Revenue
- Department of Labor
- Payroll Tax Compliance
- Workday
- Navigation
- Reporting
- Coding and Programming
- Python
- HTML
- JavaScript
Timeline
Project Analyst
Brinkman, Simmons & Associates, Inc.
11.2023 - Current
Customer Success Manager
Vector Solutions
10.2021 - 04.2023
Sales Associate
Verizon Cellular Sales
06.2020 - 09.2020
Level 5 Customer Service Professional
AnswerFirst
06.2019 - 06.2020
Lead Student IT Lab Tech
University of Tampa
09.2011 - 08.2014
Associate Degree in Computer Science -
Hillsborough Community College
Courses in Computer Engineering
University of South Florida
Courses in International Business and Finance
University of Tampa
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