Jeremy Peters
Pocahontas,IL
Summary
Dynamic and results-oriented professional with extensive experience as a Night Shift Foreman at Schroeder Truck Repair and as a Service Technician at South Western Bell Telephone. Excelled in workload prioritization and personnel management, significantly enhancing team efficiency and customer satisfaction. Skilled in safety awareness and training, adept at fostering a culture of continuous improvement.
Overview
25
25
years of professional experience
Work History
Night Shift Foreman
Schroeder Truck Repair
01.2006 - Current
- Completed projects within deadlines by efficiently managing resources and prioritizing tasks for the team.
- Improved team efficiency by implementing streamlined processes for nightly tasks.
- Enhanced employee morale through recognition of hard work and provision of constructive feedback.
- Evaluated employee performance periodically, providing constructive feedback aimed at enhancing personal growth as well as organizational goals accomplishment.
- Assisted customers with complaints, questions, and concerns.
Service Technician
South Western Bell Telephone
10.1999 - 01.2006
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
No Degree - Automotive Technology
Lewis And Clark Community College
Godfrey, ILSkills
- Workload prioritization
- Safety awareness
- Training and mentoring
- Training and coaching
- Duty assignment
- Time management abilities
- Personnel Management
- customer service with drivers and company's
- Reliability
- All automotive and diesel repairs
Timeline
Night Shift Foreman
Schroeder Truck Repair
01.2006 - Current
Service Technician
South Western Bell Telephone
10.1999 - 01.2006
No Degree - Automotive Technology
Lewis And Clark Community College