Jeremy Pfeiffer
Dayton,OH
Summary
Focused Technician considered expert in technical services. Demonstrating keen sense of urgency to every customer. Over 12 years delivering multi-faceted trade skills in industrial/ commercial environments. Skilled in finding or creating solutions for any environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Principal Systems Administrator
Northrop Grumman
02.2024 - Current
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Configured and tested Windows Server operating systems with roles features.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Coordinated with department heads to align IT strategies with business objectives, driving technology-driven growth.
- Spearhead Podman/Containerized Environment for multiple applications to help modernize our ecosystem.
- Learned multiple coding languages and configurations to make different containers work in our specific environment.
Sr Hardware Technician/Team Leader
Intrepid Solutions And Services Inc.
02.2020 - 03.2023
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for 2000+ employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Setup, installed, and configured computers in various locations to support operations and reporting.
Information Systems Technician E-5
US Navy
01.2013 - 11.2021
- Operating and coordinating automated networks, datalinks and circuits
- Applying diagnostic, corrective and recovery techniques to information systems
- Analyzing communication signals
- Providing telecommunications and computer-related training and assistance
- Performing preventive and corrective maintenance on state-of-the-art equipment
- Operating and maintaining global satellite telecommunications systems
- Working in and leading team environments where each individual has to do their part for the mission to be successful.
Computer Operator III
Serco Inc.
01.2017 - 09.2020
- Defined and documented technical support best practices for new and evolving technologies.
- Monitored systems in operation and input commands to troubleshoot areas such as Accounts and Proprietary Software.
- Generated weekly reports covering details about data, system operation, and error monitoring.
- Continuously checked data use, logins, and file permissions to monitor data safety and end-user efficiency.
Help Desk Analyst
PCM
05.2015 - 04.2017
- Provided high-quality technical support; diagnosed and repaired user-level hardware and software problems.
- Served as Help Desk Analyst for CareSource with single call resolution of 72%
- Gained experience in Facets, CareAdvance, and other CareSource applications.
- Wrote numerous Knowledge Base articles to provide guidance to other analysts in rapid issue resolution.
- Stand in Team Lead. Ran Reports of the day before and compiled data to send as a report from 5 different sources to show efficiency and productivity.
Xbox Community Assistant/Support Specialist
Microsoft
02.2011 - 12.2013
- Addressed problems with accounts, billing and product delivery to maintain and enhance client satisfaction.
- Investigated hardware product issues involving materials and software and devised solutions.
- Collaborated closely with Microsoft hardware technicians to find new solutions to common issues.
- Talked users through how to do different tasks regarding their Microsoft account or Xbox.
Education
Associate of Science - Network Engineering
Sinclair Community College
Dayton, OH04.2023
Certificate of Completion. -
U.S. Navy IT A School
Pensacola, FL08.2014
Skills
- Podman Engineer
- Hardware Troubleshooting
- Performance Analysis
- Team Leadership
- Windows/Linux
- Multi-Layer Troubleshooting
- Production Oversight
- Customer Rapport
- Written/Verbal Communication
- Project Management
- Team Training
- Safety and Compliance
Certification
A+ (CompTIA)
Security + (CompTIA)
ServiceNow Developer Fundamentals
Timeline
Principal Systems Administrator
Northrop Grumman
02.2024 - Current
Sr Hardware Technician/Team Leader
Intrepid Solutions And Services Inc.
02.2020 - 03.2023
Computer Operator III
Serco Inc.
01.2017 - 09.2020
Help Desk Analyst
PCM
05.2015 - 04.2017
Information Systems Technician E-5
US Navy
01.2013 - 11.2021
Xbox Community Assistant/Support Specialist
Microsoft
02.2011 - 12.2013
Associate of Science - Network Engineering
Sinclair Community College
Certificate of Completion. -
U.S. Navy IT A School
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