Jeremy Phelps
Bowling Green,KY
Summary
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
13
13
years of professional experience
Work History
Operations Manager
Best One Tire & Service
Bowling Green, KY
07.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
District Manager
Goodyear Tire and rubber Company
Akron, OH
12.2021 - 07.2023
- Mentored team members by demonstrating best practices for sales and customer service.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Maximized branch revenue by optimizing daily operations.
- Drove district growth through program quality, sales initiatives and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised 115 employees to ensure optimal productivity.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
Operations Manager
BestDrive
Taylor, MI
10.2020 - 12.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Responded to information requests from superiors, providing specific documentation.
- Contributed to proposal and contract development, negotiations and meetings.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Collaborated with team leaders on quality audits.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Created corrective actions based on adverse KPI trends.
- Monitored resource use to achieve set goals within budget constraints.
- Built strong operational teams to meet process and production demands.
General Manager
Pilot Travel Centers
Blacksburg, SC
07.2015 - 10.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
General Manager
TA Truck Service
Glendale, KY
02.2011 - 07.2015
- Mentored team members by demonstrating best practices for sales and customer service.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Maximized branch revenue by optimizing daily operations.
- Drove district growth through program quality, sales initiatives and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Aligned procedures and protocols with changing business demands.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
Education
Basic
Central Hardin High School
Cecilia, KY05.2004
Skills
- Budgeting skills
- Sales orientation
- Team building and motivation
- Employee scheduling
- Revenue generation
- Recruiting and hiring
- Complex project negotiations
- Sales tracking
- Sales territory growth
- Service-driven sales
- Multidisciplinary team leadership
- Compelling leadership skills
- Brand-building strategies
- National account management
- Profit and revenue-generating strategies
Timeline
Operations Manager
Best One Tire & Service
07.2023 - Current
District Manager
Goodyear Tire and rubber Company
12.2021 - 07.2023
Operations Manager
BestDrive
10.2020 - 12.2022
General Manager
Pilot Travel Centers
07.2015 - 10.2020
General Manager
TA Truck Service
02.2011 - 07.2015
Basic
Central Hardin High School
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