Jeremy Phelps
Bowling Green,KY
Summary
Seasoned district manager with a proven track record of directing company assets and developing team members. Forward-thinking in coaching and cross-training employees for future growth. Known for successfully overhauling operations to improve profitability and reduce staff turnover. Exceptional in operations management, with a focus on successful team building, cost-cutting, and operational improvements. Committed to cutting costs without compromising the quality of products and services. A reliable team player dedicated to building high-performing teams.
Overview
15
15
years of professional experience
Work History
Operations Manager
TRS
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
District Manager
Goodyear Tire and rubber Company
12.2021 - 08.2024
- Mentored team members by demonstrating best practices for sales and customer service.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Maximized branch revenue by optimizing daily operations.
- Drove district growth through program quality, sales initiatives and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised 115 employees to ensure optimal productivity.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
Operations Manager
BestDrive
10.2020 - 12.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Responded to information requests from superiors, providing specific documentation.
- Contributed to proposal and contract development, negotiations and meetings.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Collaborated with team leaders on quality audits.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Created corrective actions based on adverse KPI trends.
- Monitored resource use to achieve set goals within budget constraints.
- Built strong operational teams to meet process and production demands.
General Manager
Pilot Travel Centers
07.2015 - 10.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
General Manager
TA Truck Service
02.2011 - 07.2015
- Mentored team members by demonstrating best practices for sales and customer service.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Maximized branch revenue by optimizing daily operations.
- Drove district growth through program quality, sales initiatives and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Aligned procedures and protocols with changing business demands.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
Education
Basic
Central Hardin High School
Cecilia, KY05.2004
Skills
- Budgeting skills
- Sales orientation
- Team building and motivation
- Employee scheduling
- Revenue generation
- Recruiting and hiring
- Complex project negotiations
- Sales tracking
- Sales territory growth
- Service-driven sales
- Multidisciplinary team leadership
- Compelling leadership skills
- Brand-building strategies
- National account management
- Profit and revenue-generating strategies
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
Timeline
Operations Manager
TRS
08.2024 - Current
District Manager
Goodyear Tire and rubber Company
12.2021 - 08.2024
Operations Manager
BestDrive
10.2020 - 12.2021
General Manager
Pilot Travel Centers
07.2015 - 10.2020
General Manager
TA Truck Service
02.2011 - 07.2015
Basic
Central Hardin High School
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