Summary
Overview
Work History
Education
Skills
Community Service
Profileofqualifications
Timeline
Generic

Jeremy Piazza

Allen Park

Summary

Highly accomplished Associate Manager eager to contribute 15+ years of professional experience in Supply Chain, Project Management, and Staff Supervision toward maximizing a top employer’s success Drove a 3% increase in average sales growth for WW Grainer in 2023 Served an integral role as Safety Coordinator for several years with 0 recordable incidents Qualifications include an MBA in Organizational Development and BS in Supply Chain Management Influential self-starter who quickly rectifies on-site and virtual challenges, eliminating safety-related risks, and adapting to evolving scenarios in fast-paced environments Strategically prioritize, coordinate, and manage multiple projects and continuous process improvements to optimize productivity and achieve on-time, on-budget, and high-quality performance goals Dynamic communication and interpersonal relation skills with a continual commitment to directing, managing, and training top-performing teams Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction and support with clients, cross-functional teams, and leadership Positive, personable, and driven individual with talent for relationship-building and effective communication. Possesses solid understanding of sales principles and techniques, coupled with strong analytical and problem-solving skills. Dedicated to driving business growth and customer satisfaction through innovative solutions.

Overview

13
13
years of professional experience

Work History

Sales Specialist

WW Grainger
01.2024
  • Delivered outstanding customer service by quickly greeting clients, determining their needs, and addressing their concerns or inquiries regarding the Grainger Service Promise
  • Proficiently analyzed relevant markets to identify leads and steer increases in sales revenue
  • Built long-term relationships with clients to maximize loyalty, retention, and satisfaction
  • Effectively managed, motivated, and coached high-performance teams of sales professionals
  • Demonstrated the benefits and features of products to achieve cross-selling opportunities
  • Assisted customer service associates with system navigation, catalog use, product knowledge, and sourcing

Branch Team Lead

WW Grainger
01.2022 - 01.2024
  • Led daily operations to ensure customer service and operation excellence
  • Provide customer service and direction regarding the daily activities of a team at multiple branch locations
  • Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
  • Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
  • Provide a creative customer experience and ensure customer retention and satisfaction
  • Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
  • Facilitate team member onboarding and ongoing training
  • Build work schedules to ensure productivity and staffing levels
  • Assess processes for improvement opportunities using Continuous Improvement methodology
  • Suggest and implement changes to enhance defined processes and improve sales and service
  • Built internal partnerships including Sales, Branch Network, Safety solutions, and Onsite Services teams
  • Performed Safety audits, to ensure the highest safety standards

Sales Associate

WW Grainger
01.2011 - 01.2014
  • Applied effective interpersonal and negotiation skills to secure a large number of sales with strategic partners, dealers, and clients
  • Strategically coordinated, planned, and managed sales initiatives to maximize revenue, bottom-line profits, and new business development
  • Kept lines of communication open with clients and staff to discuss issue resolutions to complicated issues
  • Streamlined and expedited operations to maximize productivity, stakeholder relations, and organization
  • Organize warehouse space

Education

Master of Business Administration - Organizational Consulting

Spring Arbor University
12.2019

Bachelor of Science - Supply Chain Management

Wayne State University
05.2017

Associate of Business Administration -

Henry Ford College
12.2016

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling

Community Service

  • Youth Football Coach, 01/99, 12/19
  • Tutor & Mentor, 01/16, 12/18

Profileofqualifications

Highly accomplished Associate Manager eager to contribute 15+ years of professional experience in Supply Chain, Project Management, and Staff Supervision toward maximizing a top employer’s success., Drove a 3% increase in average sales growth for WW Grainger in 2023, Served an integral role as Safety Coordinator for several years with 0 recordable incidents, MBA, Organizational Development, Spring Arbor University, 12/19, BS, Supply Chain Management, Wayne State University, 05/17, Associate, Business Administration, Henry Ford College, 12/16, Dynamic communication and interpersonal relation skills, Strategically prioritize, coordinate, and manage multiple projects, Adept at quickly earning trust and cultivating positive relationships

Timeline

Sales Specialist

WW Grainger
01.2024

Branch Team Lead

WW Grainger
01.2022 - 01.2024

Sales Associate

WW Grainger
01.2011 - 01.2014

Master of Business Administration - Organizational Consulting

Spring Arbor University

Bachelor of Science - Supply Chain Management

Wayne State University

Associate of Business Administration -

Henry Ford College
Jeremy Piazza