Jeremy Pio
Sumner
Summary
Dynamic leader with proven expertise in customer service management and inventory control, honed at Big 5 Sporting Goods. Excelled in team leadership, coaching, and conducting high-impact meetings, significantly enhancing store operations. Consistently engaging with customers and building relationships to ensure future business. Building a schedule weekly to cover high impact days and to revolve around employee's availability. Consistently training and evaluating employees to elevate the team's overall performance and employee retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Big 5 Sporting Goods
06.2014 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewing and hiring of applicants.
- Scheduling every week for the entire staff.
- Training employees on day to day tasks and projects. Training of new hires or employees new to our store location. Conducting firearms training and Teams meetings for new management.
- Engaging with customers as much as possible on the sales floor.
- Loss Prevention: Providing excellent customer service towards suspected shoplifters to prevent theft. Call police and write up incident reports for thefts that have occurred.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Unloading truck shipments and putting product away on the sales floor. Checking in security items such as firearms and ammo.
- Firearms Dealer Licensee - Acquiring and selling of firearms (Long guns).
Supervisor of Operations
Huntleigh USA
03.2009 - 05.2014
- Supervised over private charter screenings for chartered flights. Traveled to multiple airports throughout Oregon and Idaho for chartered screenings.
- Supervised over passenger service agents at Portland International Airport. Made sure agents were meeting with the passengers they were dispatched to in a timely manner.
- Consistently met with airline supervisors that we were contracted with to make sure there were no issues with our passenger service agents.
- Participated at meetings with airlines as a representative for our company to address issues with our passenger service agents or our concerns with the airline operations.
Education
Civil Engineering
Oregon State University
Corvallis, ORHigh School Diploma -
Hermiston High School
Hermiston, OR06.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Scheduling
- Training and mentoring
- Customer Service Management
- Store Opening and Closing
- Outstanding communication skills
- Team leadership and coaching
- Store Merchandising
- Inventory Management
- Conducting Meetings
- Firearm Dealer Licensee
Certification
- Firearm Dealer License - 2017 to present
Timeline
Store Manager
Big 5 Sporting Goods
06.2014 - Current
Supervisor of Operations
Huntleigh USA
03.2009 - 05.2014
Civil Engineering
Oregon State University
High School Diploma -
Hermiston High School