Jeremy Platz
Waukesha,WI
Summary
Seasoned infrastructure system engineer with a proven track record in VMware virtualization and AWS DNS administration. Successfully managed remote data centers and provided critical third-level escalation support. Demonstrated exceptional problem-solving abilities and effective communication skills within the ITIL framework while maintaining strong vendor relations. Eager to lend combined knowledge and skills to enhance business performance, operating well in both individual and team capacities. Adaptable to different processes, and drive company objectives with a resourceful and results-driven approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Infrastructure System Engineer
HealthEquity
02.2019 - 03.2024
- Remote Datacenter(s) management
- Vmware/Vcenter6.5 and7.0
- DNS Support both internal and AWS route53
- F5 firewall support for various platforms
- SAN/Storage Management Pure/HP3Par/Alletra, Exagrid
- Logic Monitor/Dynatrace administration
- Zerto Backup management support
- Technical support for platform/product release teams
- Vendor Point of contact for support vendors (HP, Vmware, Logic Monitor, Zerto, Pure)
- Ongoing technical support for3rd level escalation support both internal and platform
- Remote
Enterprise Engineer Senior
Aurora Health Care
03.2016 - 01.2019
- Office365 Administration, Proof Point mail hygiene Administration
- Assisted in Migration and Support for Lync/Skype For Business, Exchange Online, to65,000 Caregivers
- Completed a full2012 Active Directory Upgrade to2012 R2 that was completed with no disruption to systems that run24 x7
- Worked weekly with Microsoft TAM to further secure environment through Microsoft RAP Engagements
- Implemented Microsoft LAPS to prevent Pass the Hash
- Ongoing technical
Network Infrastructure Engineer/3nd Level Support
ARI Network Support
03.2010 - 03.2016
- Multi Office Infrastructure Support (Domestic and International)
- Office365 Migration and Administration Support ( Exchange, Sharepoint, Teams)
- Phone System Administration (Cisco Call Manager, Interactive Intelligence3CX)
- Barracuda Spam Firewall Administration
- Active Directory Group Policy Administration
- Vendor Relation and Procurement Licensing management ( Microsoft, VMWare)
- Leadership and training for Technical and Engineering Teams
- Support and Guidance when Integrating Business Acquisitions
- M&I Integration planning, Provisioning/Administration
- Windows Server2008/2012 Administration
- VMWare/Hyper-V
1st Level Customer Support
ARI Network Services
07.2009 - 03.2010
- Veeam, Microsoft DPM and Backup Exec proficient
- Administration for both Client facing and Internal Applications
- Computer Software support (Parts lookup software)
- Server/Client network setup (Windows98,2000, Server2000, XP, Server2003, Vista)
- Pop3 email setup and troubleshooting
- Website support/setup implementation for new customers
Education
Some College (No Degree) - General Business
University of Wisconsin
Whitewater, WISkills
- Windows Server
- Group Policy
- DNS
- VMWare
- Hyper-V
- Microsoft Office
- Skype for Business
- Microsoft Teams
- Hardware
- M&A
- Procurement
- Licensing
- Vendor Relations
- Project Management
- Azure
- System Engineering
- Virtualization
- Technical Support
- Configuration Management
- ITIL
- IT Infrastructure
- Documentation
- Application Support
- Operating Systems
- Server Management
- Troubleshooting
- Multitasking
- Interpersonal
- Collaboration
- Teamwork
- Time Management
- System architecture
- Requirements Gathering
- Continuous Improvement
- Goal Setting
- Self Motivation
- Communication
- Active Listening
- Multitasking
- Interpersonal
- Collaboration
- Teamwork
- Time Management
- Requirements Analysis
- Attention to Detail
- Problem-Solving
- System architecture
- Requirements Gathering
- Continuous Improvement
- Goal Setting
- Self Motivation
- Communication
- Active Listening
- Multitasking
- Interpersonal
- Collaboration
- Teamwork
- Time Management
- Requirements Analysis
- Attention to Detail
- Problem-Solving
- System architecture
- System design
- Requirements Gathering
- Continuous Improvement
- Goal Setting
- Self Motivation
- Communication
- Active Listening
- Multitasking
- Interpersonal
- Collaboration
- Teamwork
- Time Management
- Requirements Analysis
- Attention to Detail
- Problem-Solving
- System architecture
- Requirements Gathering
- Continuous Improvement
- Goal Setting
- Self Motivation
- Communication
- Active Listening
- Multitasking
- Interpersonal
- Collaboration
- Teamwork
- Time Management
- Requirements Analysis
- Attention to Detail
- Problem-Solving
- System architecture
- Requirements Gathering
- Continuous Improvement
- Goal Setting
- Self Motivation
- Communication
- Active Listening
- Multitasking
- Interpersonal
- Collaboration
- Teamwork
- Time Management
- Requirements Analysis
- Attention to Detail
- Problem-Solving
- System architecture
Certification
- Azure AZ-900 Fundamentals, Oct2023 - Oct2024
- Microsoft
Timeline
Infrastructure System Engineer
HealthEquity
02.2019 - 03.2024
Enterprise Engineer Senior
Aurora Health Care
03.2016 - 01.2019
Network Infrastructure Engineer/3nd Level Support
ARI Network Support
03.2010 - 03.2016
1st Level Customer Support
ARI Network Services
07.2009 - 03.2010
- Azure AZ-900 Fundamentals, Oct2023 - Oct2024
- Microsoft
Some College (No Degree) - General Business
University of Wisconsin
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