Jeremy Porter
NEW MARSHFIELD,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Service Desk Tech 1
Rocky Brands
07.2023 - Current
- Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Set up and maintained user accounts and client access.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Installed and configured new devices and system components.
- Enhanced team productivity with thorough documentation of work processes and protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
Education
Bachelor of Science - Cyber Security And Networking Assurance
Western Governors University
Salt Lake City, UT07.2026
Associate of Science - Cyber Security And Network Systems
Hocking College
Nelsonville, OH05.2023
Skills
- Technical Troubleshooting
- Critical Thinking
- Customer Support
- Preventive Maintenance
- Problem Solving
- System Diagnostics
- Continuous Learning
- Decision Making
- Time Management
- Software Updates
- Installing Equipment
- Documenting Activities
Certification
- Certified Comptia A+
- Certified Microsoft Specialist Word
- Certified Microsoft Specialist Powerpoint
Timeline
Service Desk Tech 1
Rocky Brands
07.2023 - Current
Bachelor of Science - Cyber Security And Networking Assurance
Western Governors University
Associate of Science - Cyber Security And Network Systems
Hocking College
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