Jeremy Potter
Mortage Closer
Dallas,TX
Summary
Dynamic mortgage professional with over 20 years of experience. While at Capital One NA, specializing in closing documentation and compliance. Proven track record in delivering training on regulatory changes and enhancing quality assurance processes. Adept at managing high-volume closings while fostering strong client relationships and ensuring adherence to TRID and RESPA standards.
Overview
27
27
years of professional experience
Work History
Claims Specialist HUD Assignments
Celink Compu-Link Corporation
Lansing
04.2023 - 01.2026
- Prepared, reviewed, and submitted HUD assignment claim packages to the U.S. Department of Housing and Urban Development (HUD)
- Ensured all files met HUD guidelines, deadlines, and quality standards to facilitate approval and payment
- Identified, corrected, and resolved documentation errors prior to release to closing agents
- Reviewed claim packages for completeness and compliance with HUD regulations
- Maintained accurate data within internal tracking, reporting, and quality assurance systems
- Managed HUD denials by validating findings, correcting deficiencies, and coordinating with clients to resubmit claims
- Maintained up-to-date knowledge of HUD assignment regulations, policy updates, and procedural changes
Wholesale Senior Closer Remote
Hompoint Financial
Ann Arbor
08.2020 - 10.2022
- Closed loans in accordance with company policies, investor guidelines, and federal and local regulations
- Reviewed and resolved documentation discrepancies prior to releasing closing packages
- Coordinated with in-house attorneys to ensure accuracy and approval of closing documents
- Communicated professionally with brokers and affiliates to address inquiries and resolve issues
- Ensured accurate and timely entry of funding information
- Partnered with Funding teams to resolve post-closing issues
- Prepared closing documents for complex loan products, including Trusts and Double Trusts
- Led resolution of escalated loan issues, complaints, and exceptions
- Served as a subject matter expert (SME), providing training and guidance to team members
Closer/Funder
Stearns/SoFi
Lewisville
10.2019 - 08.2020
- Closed and funded loans in compliance with company, investor, and regulatory requirements
- Reviewed closing documentation for accuracy and resolved errors prior to release
- Coordinated attorney review and approval of closing packages
- Responded to affiliate inquiries and complaints with professionalism and efficiency
- Entered and verified funding data accurately and within required timelines
- Collaborated with Funding teams on follow-up and exception resolution
- Prepared documentation for complex loan structures, including Trusts and Double Trusts
- Provided SME support, training, and mentoring to peers
Technology Business Consultant
Black Knight Financial Services
Jacksonville
07.2018 - 05.2019
- Collaborated with internal teams and clients to implement new and existing business requirements
- Configured fees within the Citrix/Empower loan origination system
- Conducted system testing using client data to validate requirements
- Delivered client demonstrations to confirm system functionality and readiness
Policies and Procedure / Communications
Capital One NA
Plano
05.2016 - 02.2018
- Developed and maintained operational policies and procedures reflecting technical updates, compliance requirements, and business requests
- Participated in the Risk Assurance Pod, developing and implementing new Home Equity controls that increased control coverage by 25%
- Generated and distributed enterprise-wide communications related to process and regulatory updates
- Led process improvement initiatives, including TRID implementation and policy overhauls
- Analyzed cycle-time delays and developed training modules and classroom materials; facilitated training sessions for processors
QA Compliance
Capital One NA
Plano
09.2015 - 05.2016
- Audit and review loans for accuracy and compliance.
- Following TRID, Investor guidelines for accuracy and properly disclosed.
Loan Processor
Capital One NA
Plano
06.2015 - 09.2015
- Process mortgage loans applications in accordance with current regulations and investor guidelines.
- Review documents for accuracy and update applications for underwriting review.
Mortgage/Home Equity Closer
Capital One NA
Plano
04.2013 - 06.2015
- Close loans according to company, investor, federal and local requirements.
- Review documents and fix any problems and/or errors prior to releasing documents to closing agent.
- Email closing packages for all deals to in-house attorneys for accuracy and obtain approval before sending to title or branch.
- Ability to respond to common inquiries or complaints from affiliates and handle in a professional manner.
- Ensure funding information is entered accurately and in a timely manner.
- Partner with Funding on any follow-up issues related to loans.
- Accountable and able to prepare Closing documents for more complex loan products such as Trusts and Double Trusts.
- Drive resolution of escalated loan issues/ problems/ complaints.
- Provide SME, training and guidance to other Closers or team members.
Escrow Assistant
DHI Title
Plano
05.2012 - 04.2013
- Open new files from sale contracts, perform title searches, verify broker/realtor licenses, obtain CDA’s, pull tax information, request HOA fee’s and resale certificates, input information for ICL Letters for lenders, create Preliminary HUD’s, send tax certificates.
- Assist lenders with tax and title requests.
- Review customer documents and send to lenders for funding and ship executed packages to lenders.
- Recording of all pertinent documents to appropriate counties.
- Send Tile Commitment information surveyor to obtain survey of property.
Office Administrator
Centex/Pulte Homes
Coppell
05.1999 - 02.2012
- Process incoming borrow documentation for new home purchases.
- Assist Sales with new home purchase contracts.
- Maintaining sales pricing in MLS.
- Contacting local municipalities about zoning requirements.
Education
High School Diploma -
Berwick Area High School
Berwick, PennsylvaniaSkills
Over 20 years of experience in the mortgage and home loan industry
Extensive expertise in closing documentation, title review, and fee disbursement
TRID, RESPA, and Change in Circumstance certified
Proven experience delivering group training and presentations on updated policies and regulatory changes
High-volume closing, audit, and post-closing review experience
Strong background in quality assurance, compliance, and risk mitigation
Timeline
Claims Specialist HUD Assignments
Celink Compu-Link Corporation
04.2023 - 01.2026
Wholesale Senior Closer Remote
Hompoint Financial
08.2020 - 10.2022
Closer/Funder
Stearns/SoFi
10.2019 - 08.2020
Technology Business Consultant
Black Knight Financial Services
07.2018 - 05.2019
Policies and Procedure / Communications
Capital One NA
05.2016 - 02.2018
QA Compliance
Capital One NA
09.2015 - 05.2016
Loan Processor
Capital One NA
06.2015 - 09.2015
Mortgage/Home Equity Closer
Capital One NA
04.2013 - 06.2015
Escrow Assistant
DHI Title
05.2012 - 04.2013
Office Administrator
Centex/Pulte Homes
05.1999 - 02.2012
High School Diploma -
Berwick Area High School