Jeremy Ramsey
Birmingham,United States
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
11
11
years of professional experience
Work History
Social Worker Assistant
Guideway Care
Birmingham, AL
12.2021 - Current
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Explained medical care options to help families make informed healthcare decisions.
- Encouraged socialization and engagement through therapy, music therapy and social activities.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Protected clients' health information with strict protocols focused on controlling access to confidential information.
- Educated potential participants on available services and processes to engage in program.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Worked with clients to improve life choices and maximize benefits of programs.
Escalation Specialist
Guide House
Birmingham, AL
11.2018 - 07.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Insurance Billing Specialist
State Farm
Homewood, AL
09.2017 - 11.2018
- Followed up with appropriate parties to obtain prompt payments.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Customer Service Representative
Blue Cross Blue Shield Of Alabama
Hoover, AL
08.2014 - 10.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Phone Banker
Wells Fargo
Homewood, AL
01.2013 - 02.2014
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
Mobile Expert
AT&T Mobility
Hoover, AL
11.2011 - 10.2012
- Maintained sound knowledge of company product suites.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Monitored wireless sales space to establish familiarity with various carriers.
- Upsold customers by recommending accessories and promotions to increase revenue.
Assistant Manager
Blockbuster Video
Homewood, AL
07.2010 - 11.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Associate of Science - Human Services
Jefferson State Community College
Birmingham, AL05.2024
Associate of Science - Health Information Technology
Fortis Institue
Birmingham, AL03.2015
Skills
- Referral Coordination
- Differentiated Instruction
- Government Subsidy Programs
- Active Learning
Timeline
Social Worker Assistant
Guideway Care
12.2021 - Current
Escalation Specialist
Guide House
11.2018 - 07.2022
Insurance Billing Specialist
State Farm
09.2017 - 11.2018
Customer Service Representative
Blue Cross Blue Shield Of Alabama
08.2014 - 10.2016
Phone Banker
Wells Fargo
01.2013 - 02.2014
Mobile Expert
AT&T Mobility
11.2011 - 10.2012
Assistant Manager
Blockbuster Video
07.2010 - 11.2011
Associate of Science - Human Services
Jefferson State Community College
Associate of Science - Health Information Technology
Fortis Institue