Jeremy Randolph
Tallahassee
Summary
Results-driven professional with extensive experience in guest relations and kitchen management. Expert in team leadership, inventory control, and process improvement, dedicated to optimizing operations and enhancing guest experiences.
Adaptable manager with a focus on exceptional communication and customer service. Successfully trained teams to deliver outstanding guest experiences while maintaining compliance with food safety standards.
Overview
4
4
years of professional experience
Work History
Guest Experience Manager
Cava Grill
08.2024 - Current
- Enhanced guest satisfaction through prompt resolution of customer inquiries and concerns.
- Developed promo
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Deliver high-level customer service to a diverse guest base.
- Analyze guest feedback to identify trends and improve satisfaction.
- Oversee daily operations and ensure smooth guest flow.
- Train and mentor staff in customer service excellence and conflict resolution.
- Perform food quality control and ensure kitchen standards are met.
- manage inventory levels and verify sanitation and cleanliness compliance.
Kitchen Manager
Kairos Mediterranean
07.2023 - 07.2024
- Supervised daily kitchen operations, ensuring compliance with health and safety standards.
- Trained and mentored kitchen staff on food preparation techniques and best practices.
- Implemented inventory control measures to reduce waste and optimize supply usage.
- Developed and maintained efficient workflow processes for food assembly and service.
- Scheduled and supervised staff to promote teamwork and productivity.
- Conducted regular staff performance evaluations, providing constructive feedback for improvement.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Assistant Kitchen Manager
World Of Beer
03.2022 - 09.2023
- Supervised daily kitchen operations to ensure efficiency and compliance with health regulations.
- Trained new staff on kitchen protocols and safety procedures to enhance team performance.
- Collaborated with executive chef to develop seasonal menus that aligned with customer preferences.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Coordinated schedules, station assignments, and staff coverage.
- Streamlined prep procedures to improve efficiency and profitability.
- Assisted with inventory, receiving and corrective actions.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
Education
High School Diploma -
Tallahassee Community College
Tallahassee, FLSkills
- Exceptional communication
- Property management
- Language fluency
- Sales and upselling
- Guest experience and customer relations
- Kitchen and food service mangement
- Team Leadership and staff training
- Inventory control and cost management
- Scheduling and Labor coordination
- Food safety and (Serve Safe Certified)
- Warehouse & Freight Management
- Furniture installation & Logistics
- Process improvement & Cost Reduction
- Compliance with Safety Regulations
- Email & Phone Communication
Timeline
Guest Experience Manager
Cava Grill
08.2024 - Current
Kitchen Manager
Kairos Mediterranean
07.2023 - 07.2024
Assistant Kitchen Manager
World Of Beer
03.2022 - 09.2023
High School Diploma -
Tallahassee Community College