Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Jeremy Ratcliff

Mesquite,TX

Summary

Detail-oriented and reliable professional with over 5 years experience in customer service, vehicle maintenance, and package handling. Adept at ensuring high levels of customer satisfaction and maintaining efficient safe work environments. Proven ability to adapt to new roles and technologies quickly. Holds a Auto Body Certification and Food Service Certification. Possesses a strong commitment to team collaboration and excellence in the service industry.

Overview

8
8
years of professional experience

Work History

Convenience Store, Car Wash Attendant

Casey’s General Store
Sunnyvale, Texas
09.2023 - 01.2024
  • Maintained high safety standards to ensure customer and employee safety during car wash operations.
  • Managed and troubleshot car wash machines to ensure continuous efficient operation.
  • Provided personalized customer service, offering detailed information on services and promotions.
  • Worked closely with team members to ensure efficient service delivery.
  • Applied safety procedures and lifting techniques to minimize injury risks.
  • Ensured precise inventory tracking for seamless shipment processing.

Package Handler

Fed Ex Ground
Dallas, TX
07.2022 - 01.2023
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Maintained accurate inventory records of incoming and outgoing shipments.
  • Examined and inspected containers, materials, and products to meet packing specifications.

Waiter, Server

McCalister’s
Mesquite, TX
02.2021 - 06.2022
  • Stocked server areas with supplies before, during and after shifts.
  • Collected tickets and followed proper cash-handling procedures.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Convenience Store Clerk, Car Wash Attendant

Douglas Distribution
Sunnyvale, TX
10.2019 - 01.2021
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Implemented promotional strategies to increase customer engagement and sales.
  • Managed inventory, restocked shelves, and ensured product availability for customers.

Cashier

Subway Sandwich Store
Sunnyvale, TX
01.2018 - 09.2019
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier

GameStop
Mesquite, TX
11.2018 - 01.2019
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Package Delivery Helper

UPS
Dallas, Mesquite
12.2017 - 12.2018
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Loaded merchandise into truck according to established procedures and regulations.
  • Provided customer service to clients receiving deliveries.
  • Ensured timely completion of deliveries within designated areas.
  • Provided assistance in loading and unloading heavy items from trucks or vans.

Cashier

Mcdonalds, PDI FOODS
Balch Springs, TX
03.2017 - 06.2017
  • Issued receipts, refunds, credits or change due to customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Prep Cook

Yia House of Gyros
Mesquite, TX
12.2015 - 09.2016
  • Kept the kitchen area clean at all times during shifts.
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Seasoned cooked dishes properly before serving them.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Checked quality of food products to meet high standards.
  • Adhered strictly to safety regulations while handling sharp knives or operating machinery.
  • Set up work stations prior to opening to minimize prep time.

Education

Auto Body Certification

Eastfield College
Mesquite, TX
01-2023

Mesquite Academy High School
Mesquite, TX
05-2006

Skills

  • Customer engagement
  • Safety compliance
  • Inventory Management
  • Efficiency Improvement
  • Team Collaboration

Affiliations

  • I have worked for a professional landscape company for one summer. I maintain my own customer base in my neighborhood and have done these yards for several years.

Accomplishments

  • Auto Body Certification. Construction certification from Job Corp. Food service Certification at Casey's.

References

References available upon request.

Timeline

Convenience Store, Car Wash Attendant

Casey’s General Store
09.2023 - 01.2024

Package Handler

Fed Ex Ground
07.2022 - 01.2023

Waiter, Server

McCalister’s
02.2021 - 06.2022

Convenience Store Clerk, Car Wash Attendant

Douglas Distribution
10.2019 - 01.2021

Cashier

GameStop
11.2018 - 01.2019

Cashier

Subway Sandwich Store
01.2018 - 09.2019

Package Delivery Helper

UPS
12.2017 - 12.2018

Cashier

Mcdonalds, PDI FOODS
03.2017 - 06.2017

Prep Cook

Yia House of Gyros
12.2015 - 09.2016

Auto Body Certification

Eastfield College

Mesquite Academy High School

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Jeremy Ratcliff