Jeremy Rea
Chicago,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
3
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Food Service expertise, including competitive offerings, pricing, and market positioning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
08.2021 - 08.2023
- Managed and supervised a team of employees, ensuring high-quality customer service and adherence to operational standards
- Coordinated daily operations, including inventory management, staff scheduling, and handling customer complaints
- Led efforts to improve efficiency, reduce wait times, and enhance overall guest satisfaction
- Trained new hires in McDonald's policies, safety procedures, and company culture
- Monitored sales performance and implemented strategies to meet daily and monthly revenue targets
- Maintained health and safety regulations, ensuring compliance with both local and company standards.
Crew Member
McDonald's
07.2019 - 08.2021
- Assisted in preparing food orders, ensuring accuracy and speed during peak hours
- Provided excellent customer service by addressing customer inquiries and resolving issues efficiently
- Maintained cleanliness and organization in food preparation and dining areas, adhering to health and safety standards
- Trained new crew members in daily operations and company protocols
- Collaborated with team members to ensure smooth shift transitions and workflow continuity
- Consistently met or exceeded targets for speed of service and customer satisfaction.
Education
High School Diploma -
Carl Schurz High School
Chicago, IL06.2022
Skills
- Leadership & Team Management
- Customer Service Excellence
- Training & Development
- Conflict Resolution
- Health & Safety Compliance
- Time Management
- Financial Management
- Attention to Detail
- Customer Service Excellent hand-eye coordination
- Food Safety Knowledge
- Communication
- Performance Management
- Logistics Planning
- Resource Coordination
- Team Supervision
Certification
- Food Service Manager, City of Chicago - Aug 2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Department Manager
McDonald's
08.2021 - 08.2023
Crew Member
McDonald's
07.2019 - 08.2021
High School Diploma -
Carl Schurz High School