Jeremy Reeves
Wylie,TX
Summary
Dynamic professional with a proven track record at Experian, enhancing customer satisfaction through effective resolution and exceptional service. Skilled in complaint resolution and adaptability, I excel in fast-paced environments, ensuring high-quality standards in both customer service and kitchen management. Achieved significant improvements in productivity and customer relationships by leveraging both hard and soft skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Experian
Allen, TX
10.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed positive relationships with customers through friendly interactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Kitchen Manager
Grimaldi's Pizzeria
Allen, TX
07.2021 - 12.2023
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed and implemented kitchen policies, procedures and quality standards.
Education
High School Diploma -
Wylie High School
Wylie, TX06-2017
Skills
- Complaint resolution
- Account updating
- Scheduling
- Prioritization
- Adaptability and flexibility
- Multi-line phone talent
Certification
- ServSafe
Timeline
Customer Service Representative
Experian
10.2024 - Current
Kitchen Manager
Grimaldi's Pizzeria
07.2021 - 12.2023
- ServSafe
High School Diploma -
Wylie High School
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