Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

JEREMY RELFORD

San Bernardino,California

Summary

Experienced team player with strong communication skills and background in customer service management. Skilled in providing exceptional care to patients with disabilities. Adept at fostering positive relationships with colleagues and clients, ensuring effective collaboration and satisfaction. Demonstrated ability to navigate challenging situations while maintaining professionalism and delivering high-quality service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Caregiver

Ske residential Care
02.2021 - Current
  • Increased patient satisfaction by assisting people with personal tasks like dressing and walking
  • Supported daily living activities by assisting with hygiene, and household chores
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines
  • Assisted with household tasks such as meal preparation, grocery shopping, and cleaning
  • Am assisting with medication
  • Assist the client with daily activities such as bathing, grooming, feeding, light cleaning, and escorting to doctor's appointments
  • Kept the patient area clean, safe, and well-organized
  • Developed strong bonds with clients in order to provide emotional support and companionship
  • Plan and participate in activities such as games, crafts, reading, and exercise

Department Manager

McDonald's
07.2018 - 01.2021
  • Created an empowering workplace culture that focused on empowering employees to meet customer needs on their own
  • Made certain that everyone in the service department portrayed a positive, exemplary image to customers
  • Set performance objectives for employees and provided feedback on how to meet those objectives
  • Developed positive relationships with coworkers in order to boost company morale and encourage employee retention
  • Used coaching and recognition to encourage associates to consistently deliver effective selling behaviors
  • Developed a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
  • Reduced process gaps while training new hires on products, software, operational best practices, and store protocols
  • Followed all safety procedures, as well as the company's standards and policies
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Made schedules
  • Conducted interview for potential new hires
  • Taught classes to crew to allow them to be crew trainers

Education

Some college - Kinesiology

Chaffey College
Rancho Cucamonga, CA

High School -

Options For Youth
Fontana, CA
01.2017

Skills

  • Time management
  • Strategies and goals
  • Dedicated team player
  • Personnel training and development
  • Customer service
  • Recruiting and Hiring
  • Patient privacy and confidentiality
  • First aid and safety
  • Progress documentation

Certification

  • ServSafe
  • First Aid/CPR Certified

Accomplishments

  • Employee of the year
  • Employee of the month

Timeline

Caregiver

Ske residential Care
02.2021 - Current

Department Manager

McDonald's
07.2018 - 01.2021

Some college - Kinesiology

Chaffey College

High School -

Options For Youth

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JEREMY RELFORD