Jeremy Richardson
Plymouth,MA
Overview
11
11
years of professional experience
Work History
Collections Representative
Internal Revenue Service, IRS
Andover, MA
01.2024 - Current
- Contacted customers to discuss and resolve past due accounts.
- Analyzed customer financial statements to determine payment plans.
- Negotiated repayment terms with customers in accordance with company policy.
- Researched account information to ensure accuracy of records.
- Monitored delinquent accounts for timely payment resolution.
- Developed strategies to increase the effectiveness of collections efforts.
- Responded promptly to customer inquiries regarding their accounts status.
- Assisted customers in understanding their rights under applicable laws and regulations.
- Participated in training sessions on best practices related to debt collection activities.
- Performed other duties as assigned by supervisor or manager.
Delivery Driver
Wheelz Up
05.2022 - 09.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Delivery Driver
Rose and Vicki’s
02.2021 - 04.2021
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
IT Clerk
United States Commerce Department
01.2020 - 11.2020
- Provided technical support for software and hardware issues.
- Maintained inventory of IT equipment, peripherals, and supplies.
- Ensured compliance with security policies and procedures.
- Conducted routine maintenance checks on all workstations and servers.
- Created user accounts for employees with appropriate access rights.
- Assisted in the installation of new computer systems, printers, and other devices.
- Troubleshooted network connectivity problems.
- Performed regular system backups to ensure data integrity.
- Resolved user requests regarding operating system errors and malfunctions.
Line Associate
Papa Gino’s
09.2019 - 01.2020
- Stocked shelves and rotated stock to ensure freshness.
- Maintained a clean and safe work environment.
- Adhered to safety procedures while operating equipment or handling materials.
- Assisted with loading and unloading of trucks, ensuring accurate product counts.
- Performed quality control checks on incoming products.
Night Auditor
Baymont Inn and Suites
05.2019 - 09.2019
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
Driver
Domino’s
Weymouth, MA
03.2019 - 05.2019
- Prep, delivery, clean up
- Delivered packages to customers in a timely and efficient manner.
- Maintained accurate logs of vehicle inspections and repair status.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Checked loads to ensure that cargo was secure and distributed evenly.
Customer Service Rep
Alltown Fresh
Plymouth, MA
01.2019 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Driver
NAPA Auto Parts
Vineyard Haven, MA
09.2018 - 01.2019
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Driver
Domino's
Brockton, MA
12.2017 - 09.2018
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
Meat Department
BJ's Wholesale Club
Plymouth, MA
01.2015 - 06.2017
- Maintained freshness and quality of meat products by rotating stock, trimming fat, and removing expired items.
- Assisted customers in selecting cuts of meat for their needs and provided product knowledge about the various types of meats.
- Operated slicers, grinders, saws, wrapping machines and other equipment to prepare specialty orders.
- Monitored inventory levels to ensure a sufficient supply of products was available at all times.
- Conducted daily temperature checks on coolers, freezers, and display cases to maintain food safety standards.
- Cleaned cutting boards, knives, slicers, scales and other equipment used in the Meat Department.
- Received deliveries from vendors and checked for accuracy against invoices.
- Restocked shelves with new merchandise as needed throughout the day.
Ride Operator/CSR
Edaville
Carver, MA
06.2015 - 01.2017
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Maintained cleanliness of rides and surrounding area.
- Provided customer service to guests in a friendly manner.
- Performed daily inspections of rides according to company guidelines.
- Monitored guest behaviour while riding attractions.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Verified rider height requirements for each attraction prior to boarding.
Driver
Chessman's Pizza
Bridgewater, MA
07.2013 - 05.2016
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
Education
Associates in Science - Cyber Security
Cape Cod Community College
West Barnstable, MA01.2021
Microsoft Certified Professional -
New Horizons Computer Learning Center
Lincoln, RI01.2017
Skills
- Installment plan set up
- Financial Counseling
- Policy standards and guidelines
- Credit analysis
- Negotiation
- Friendly voice
- Data Entry
- Account Reconciliation
- Customer research
- Microsoft Windows 7
- Microsoft Windows 8
- Microsoft Windows 10
- Computer PC and Laptop Repair
- Troubleshooting
- Computer Hardware Installation
- Computer Software Installation
- Ability to Multi-Task
- Customer Service
- Excellent Telephone Techniques
- Willing to Learn
- Conflict resolution techniques
- Collections
Timeline
Collections Representative
Internal Revenue Service, IRS
01.2024 - Current
Delivery Driver
Wheelz Up
05.2022 - 09.2023
Delivery Driver
Rose and Vicki’s
02.2021 - 04.2021
IT Clerk
United States Commerce Department
01.2020 - 11.2020
Line Associate
Papa Gino’s
09.2019 - 01.2020
Night Auditor
Baymont Inn and Suites
05.2019 - 09.2019
Driver
Domino’s
03.2019 - 05.2019
Customer Service Rep
Alltown Fresh
01.2019 - 05.2019
Driver
NAPA Auto Parts
09.2018 - 01.2019
Driver
Domino's
12.2017 - 09.2018
Ride Operator/CSR
Edaville
06.2015 - 01.2017
Meat Department
BJ's Wholesale Club
01.2015 - 06.2017
Driver
Chessman's Pizza
07.2013 - 05.2016
Associates in Science - Cyber Security
Cape Cod Community College
Microsoft Certified Professional -
New Horizons Computer Learning Center