Jeremy Rinker
Marana,AZ
Summary
Compassionate Patient Relations Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, effective communication, and patient advocacy, ensuring smooth operation of healthcare services. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and support healthcare teams.
Overview
18
18
years of professional experience
Work History
Patient Relations Specialist
Tucson Medical Center
Tucson, Arizona
03.2020 - Current
- Provided advice and assistance to patients in resolving complaints related to their care.
- Conducted investigations into patient complaints, including following up with leaders of staff members involved.
- Resolved conflicts between patients, families, and healthcare providers in a timely manner.
- Maintained comprehensive records of all patient interactions and feedback received.
- Responded promptly to inquiries from patients regarding billing, scheduling, treatment plans.
- Worked closely with hospital administrators to ensure compliance with applicable laws and regulations related to patient rights.
- Collaborated with physicians and other healthcare professionals on how best to address patient concerns or complaints.
- Applied HIPAA privacy and security regulations while handling patient information.
- Real time deescaltion of patients, visitors, and staff.
- Follow up with patients who left without being seen and against medical advice.
- Proactive rounding to enhance experience.
- Provided written responses to patients regarding their concerns.
Server
Piazza Gavi
Tucson, AZ
10.2019 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
Starbucks Manager
Bashas'
Tucson, AZ
08.2008 - 03.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Monthly inventories.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved conflicts between employees by providing guidance on company policies and
- Disciplinary actions.
- Trained new managers.
Statbucks Lead
Bashas'
Tucson, Arizona
10.2007 - 08.2008
- Established a culture of continuous improvement by encouraging employee engagement.
- Created par levels and ordered accordingly.
- High level of customer service to increase customer loyalty.
- Paid invoices.
- Trained new employees.
Starbucks Barista
Bashas'
Tucson, Arizona
01.2007 - 10.2007
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ05-2005
Skills
- HIPAA Compliance
- Process Improvement
- Flexible Schedule
- Team Leadership
- Team Collaboration
- Complaint processing
- Phone and Email Etiquette
- Regulatory Compliance
- Relationship Building
- Patient Education
- Adaptability
- Proactive problem solving
- Understanding of the grievance policy and standards
- Customer service
Timeline
Patient Relations Specialist
Tucson Medical Center
03.2020 - Current
Server
Piazza Gavi
10.2019 - Current
Starbucks Manager
Bashas'
08.2008 - 03.2020
Statbucks Lead
Bashas'
10.2007 - 08.2008
Starbucks Barista
Bashas'
01.2007 - 10.2007
High School Diploma -
Flowing Wells High School