JEREMY ROBERT
Big Brand Tire
Post falls,ID
29
years of professional experience
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Work History
Assistant Manager
11 Months- Directed daily shop operations, ensuring efficient workflow across tire, brake, and alignment service teams.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached staff on customer service standards, product knowledge, and safe service procedures.
- Resolved customer concerns promptly, maintaining service quality and store reputation.
- Monitored inventory levels and coordinated ordering to support service bay readiness.
Service Writer
1 Month- Prepared repair orders, documented customer concerns, and coordinated service bay workflow for timely completion.
- Explained estimates, recommended services, and reviewed completed work to support informed customer decisions.
- Communicated with technicians to clarify diagnostics, update job status, and ensure proper repair authorization.
- Advised customers on tire, repair, and maintenance needs using accurate vehicle and service information.
Store Manager
15 Years 10 Months- Growing customer sales and service as well as profits month over month and year over year. I coached and trained up to 6 assistant managers and up to 15 technicians at all times setting daily,monthly and yearly goals and executing on them with my team.
- Developed and executed marketing goals and strategies to enhance brand visibility and drive customer engagement.
- Organizing large tire and wheel orders on a daily and monthly basis, Making sure our inventory levels were correct so we could exceed our monthly sales goals and exceeding our customers expectations.
- Organized large tire and wheel orders daily and monthly, ensuring accurate inventory levels to exceed sales goals and enhance customer satisfaction.
- Strengthened workflow productivity by hiring and developing top talent, fostering a high-performing team environment.
Assistant Manager
11 Years 3 Months- Managed accounts receivable and payable for retail and commercial accounts, ensuring accuracy and timely processing.
- Collaborated with national fleet vendors to expedite handling of roadside emergencies, minimizing downtime for customers.
- Facilitated cross-training sessions for team members across various departments. a team to successfully transition between sales,service,alignment center and a route team.
Education
High school Diploma
Skills
Area Management
Budget management
Inventory management
Sales Strategy Development
Employee scheduling
Operational efficiency
Staff training and development
Market analysis
Problem Solving
Team management
Staff Performance Management
AWARDS
Sales, 1.2 million in sales 11/2024
Timeline
Assistant Manager
Big Brand Tire
08.2025 - 07.2026Read More
Service Writer
Perfection Tire and Car Care Center
07.2025 - 08.2025Read More
Store Manager
Discount Tire
04.2009 - 02.2025Read More
Assistant Manager
Les Schwab
03.1997 - 06.2008Read More
Sunnyside High School
High school Diploma
Read More