Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeremy Roberts

Peoria,AZ

Summary

Operations Manager with extensive experience at Aqua Sentry Pools, specializing in client relationship management and operational efficiency. Achievements include significant improvements in service delivery standards and meticulous attention to detail. Proficient in inventory control and effective in resolving customer complaints, leading to enhanced satisfaction and streamlined processes.

Overview

23
23
years of professional experience

Work History

Operations Manager

Aqua Sentry Pools
Scottsdale, Arizona
01.2019 - Current
  • Accurately and efficiently clean and maintain a pool service route. Maintain the physical appearance of client pools, spas, and fountains. Monitor and manage the water’s chemical balance, pumps, filters, and overall physical properties to produce clean, clear, and attractive water features.
  • Keep detailed repair and maintenance logs via the company application on a smartphone, download pictures of all completed work.
  • Interact with customers providing service, recommendations and general guidance.
  • Report major repairs and items that are not repairable to management.
  • Order and monitor supply levels for all pool maintenance.
  • Work in office as needed, processing invoices, receive and process deliveries, and schedule appointments.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Oversaw daily operations ensuring efficient pool maintenance schedules.
  • Managed staff training programs to enhance service delivery standards.
  • Coordinated inventory management for pool supplies and equipment.
  • Developed operational protocols to improve service response times.

Owner/General Cleaner

Arizona Cleaning Source
Tolleson, Arizona
11.2010 - 12.2018
  • Managed daily operations and workflow for cleaning services.
  • Trained staff on cleaning techniques and safety procedures.
  • Scheduled appointments and coordinated service delivery for clients.
  • Maintained inventory of cleaning supplies and equipment.
  • Developed customer relationships through effective communication and service quality.
  • Implemented quality control measures to ensure service standards were met.
  • Resolved client inquiries and complaints promptly to enhance satisfaction.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Dusted furniture, machines or equipment.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.

Field Representative

American Medical Solutions
Phoenix, Arizona
12.2002 - 12.2018
  • Delivered protected health information requested by insurance companies, lawyers, doctors, and patients, meeting strict deadlines, maintaining expert attention to detail in an extremely fast paced environment while responding to 90+ request per day.
  • Independently determined workload at multiple facilities per day, traveling to multiple cities throughout Arizona to complete requested client information.
  • Recognized inconsistencies within medical documentation, taking immediate action to correct and often protecting facility from inadvertent disclosure of patient information.
  • Maintained current knowledge of regulations, guidelines, and standards per state and federal law.
  • Utilized a variety of computer systems and maintain procedural consistency as delineated by the facility and/or our clients record center.
  • Worked professionally, effectively, and efficiently in a team environment with customers, management, and co-workers.

Package Handler

Fed Ex Ground
Phoenix, Arizona
04.2007 - 07.2010
  • Sorted packages for efficient distribution and timely delivery.
  • Operated conveyor systems to facilitate smooth package movement.
  • Loaded and unloaded freight from delivery trucks accurately.
  • Inspected packages for damage and ensured proper handling procedures.
  • Collaborated with team members to meet daily operational goals.
  • Followed safety protocols to minimize workplace hazards and risks.
  • Assisted in training new employees on package handling procedures.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

Education

GED -

Arizona Institute of Business and Technology
01.2002

Skills

  • Adaptability
  • Attention to detail
  • Communication
  • Self-motivation
  • Teamwork
  • Time management
  • Client relationships

References

Available upon request

Timeline

Operations Manager

Aqua Sentry Pools
01.2019 - Current

Owner/General Cleaner

Arizona Cleaning Source
11.2010 - 12.2018

Package Handler

Fed Ex Ground
04.2007 - 07.2010

Field Representative

American Medical Solutions
12.2002 - 12.2018

GED -

Arizona Institute of Business and Technology

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