Jeremy Roberts
Spring Hill,FL
Summary
Dynamic professional with strong business acumen. Expert in complex problem-solving and customer service, consistently enhancing guest experiences. Successfully trained teams at Legoland Florida Resort, driving operational excellence and achieving departmental goals through effective communication and strategic planning.
Offering dedicated and responsible approach with solid willingness to learn and adapt within transportation industry. Brings understanding of road safety and traffic laws, with effective time management and navigational skills. Ready to use and develop safe driving practices and customer service skills in bus operator roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bus Driver
RATP Dev
Brooksville, FL
03.2025 - 10.2025
- Provided exceptional customer service, addressing guest inquiries and concerns during transit.
- Conducted routine vehicle inspections, maintaining safety standards and operational readiness.
- Executed operation of buses and paratransit vehicles to ensure safe and efficient transportation services.
- Ensured timely transportation by following designated routes and bus schedules.
Bus Driver
Walt Disney World Resort
Orlando, FL
12.2023 - 12.2024
- Adhered to rigorous timelines while working autonomously.
- Adhere to strict safety guidelines.
- Create a magical experience for guests through excellent customer service.
- Helped elderly and disabled passengers board and exit bus.
- Handled passenger emergencies or disruptions.
Kitchen Steward
Universal Studios
Orlando, FL
08.2023 - 12.2023
- Washed dishware, cutlery, and glasses by hand or machine.
- Emptied garbage cans throughout the kitchen area.
- Managed inventory of cleaning supplies, placing orders as needed to maintain stock levels.
- Assisted in the preparation of basic food items under the guidance of kitchen staff.
Area Duty Manager
Legoland Florida Resort
Winter Haven, US
07.2022 - 07.2023
- Oversaw the operations of Park Presentation and Sustainability and was the first point of contact for park associates, guests, and other departments
- Managed a team of associates and ensured park cleanliness and department goals were accomplished
- Prepared weekly schedules for team members, ensuring that all shifts are covered and resources are allocated efficiently
- Successfully trained and developed new team members on company policies and procedures
- Devised innovative solutions for challenging operational problems
Park Presentation And Sustainability Trainer
Legoland Florida Resort
Winter Haven, US
09.2022 - 07.2023
- Monitored and evaluated training program success and effectiveness
- Implemented and developed department strategies, objectives and operating standards
- Conducted pre- and post-training assessments to measure the impact of training
- Reviewed standards against performance to develop measurable action plans to meet goals
- Assessed participant knowledge and understanding of the material and adjusted training accordingly
- Maintained accurate records of all training activities, including attendance, evaluations and assessments
Education
Bachelor Of Science (B.S.) - Marriage and Family Studies
Brigham Young University-Idaho
Rexburg, ID, USSkills
- Strong Business Acumen
- Verbal and Written Communication
- Team Development
- Reporting and Presentation
- Complex Problem-Solving
- Customer service
- Time management
Certification
CDL B
Passenger Certification
Airbrakes Certification
Timeline
Bus Driver
RATP Dev
03.2025 - 10.2025
Bus Driver
Walt Disney World Resort
12.2023 - 12.2024
Kitchen Steward
Universal Studios
08.2023 - 12.2023
Park Presentation And Sustainability Trainer
Legoland Florida Resort
09.2022 - 07.2023
Area Duty Manager
Legoland Florida Resort
07.2022 - 07.2023
Bachelor Of Science (B.S.) - Marriage and Family Studies
Brigham Young University-Idaho