Jeremy Robertson
Account Manager
Goodyear,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Account Manager
Fastsigns
Goodyear, AZ
03.2025 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Digital Shopper
Walmart
11.2024 - 02.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
General Merchandise
Target
09.2019 - 02.2020
- Stocking and processing shipments
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Pushed and stocked product in multiple departments and consistently met time targets.
Fitness Instructor
Planet Fitness
01.2019 - 09.2019
- Maintained Client Health & Relationships & Facility cleanliness
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
Production
Walmart
08.2018 - 01.2019
- Production of baked goods & stocking produce
- Delivered proper material to production lines.
- Performed quality control and monitored production efforts.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
Customer Service Representative
Loandepot
Mission Viejo, CA
02.2015 - 11.2015
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Education
High school or equivalent - Web Design & Life Science
Trabuco Hills High
Mission Viejo, CA05.2006
Skills
- Self Motivation
- Problem Solving
- Customer Service
- Initiative
- Certified Health Coach
- Money Handling & Financial Investments
- Physical stamina
- Relationship building
- Upbeat and outgoing attitude
Timeline
Account Manager
Fastsigns
03.2025 - Current
Digital Shopper
Walmart
11.2024 - 02.2025
General Merchandise
Target
09.2019 - 02.2020
Fitness Instructor
Planet Fitness
01.2019 - 09.2019
Production
Walmart
08.2018 - 01.2019
Customer Service Representative
Loandepot
02.2015 - 11.2015
High school or equivalent - Web Design & Life Science
Trabuco Hills High