Jeremy Rodriguez
Everett,MA
Summary
Ambitious professional with a strong background in Information Technology and military leadership. Skilled in troubleshooting, project management, and team development. Seeking opportunities in IT, operations, or management where I can leverage both technical expertise and proven leadership experience.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Overnight Security Officer
Four Seasons One Dalton
06.2026 - 08.2026
- Conduct detailed patrols and monitor CCTV/access‑control systems, documenting incidents with precision.
- Analyze unusual activity and identify patterns to support risk assessment and operational decisions.
- Maintain confidentiality while handling sensitive guest information and restricted‑area access.
- Produce clear, structured reports used for internal review and safety planning.
Team Leader
US Army
05.2021 - 05.2026
- Apply structured analytical methods to mission planning, evaluating terrain, risk factors, and operational data.
- Maintain accurate documentation and reporting under high‑risk, time‑sensitive conditions.
- Coordinated small-unit tactics, mission planning, and execution under high-risk conditions
- Supervised training, welfare, and professional development of over 20 junior servicemembers
IT Field Service Technician
Super Systems Inc
05.2018 - 05.2021
- Delivered technical support across 5 military installations, ensuring compliance with DoD and DoN standards
- Oversaw service for 10,000+ customers and government assets
- Resolved 800+ tickets including OS reinstallations, data backups, hardware replacements, printer issues, and network outages
- Coordinated infrastructure migrations and large-scale system upgrades
Information Systems Technician
US Navy
03.2014 - 03.2018
- Installed, modified, and repaired software and hardware to resolve technical issues for 350+ users
- Used ticketing systems to manage and process support actions and requests.
- Compiled and accurately entered data for each customer encounter to record in system.
- Enforced IT policy and delivered quarterly briefs to leadership
Education
Associate of Science - Social Sciences
Ocean County College
Toms River, NJ05-2021
Bachelor of Arts - International Affairs
Northeastern University
Boston, MA05-2028
Skills
- Mentoring
- Complaint resolution
- Analytical Thinking
- Overseeing daily activities
- Teamwork and collaboration
- Evaluating employee work
- Attention to Detail
- Technical Troubleshooting
- Confidentiality
- Clear Communication
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Italian
Elementary (A2)
Timeline
Overnight Security Officer
Four Seasons One Dalton
06.2026 - 08.2026
Team Leader
US Army
05.2021 - 05.2026
IT Field Service Technician
Super Systems Inc
05.2018 - 05.2021
Information Systems Technician
US Navy
03.2014 - 03.2018
Bachelor of Arts - International Affairs
Northeastern University
Associate of Science - Social Sciences
Ocean County College