JEREMY ROLDAN
Arlington
Summary
Detail-oriented professional with 9+ years of experience and proven knowledge of workflow prioritization, operations management, customer communications, and interpersonal skills. Aiming to leverage my skills to successfully fill the position at your company.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Domino's
07.2024 - 08.2024
- Delivering orders: Delivering pizza and other items to customers' doors on time and in a courteous manner
- Driving: Driving to and from the store and customers' locations, while adhering to safety and security procedures
- Customer service: Providing excellent customer service at all times
- Cash and Card Transactions: Managing Cash and Card Transactions
- Physical demands: Lifting, carrying, and reaching, sometimes up to 50 pounds
Communications Coordinator
Harbor Chamber
06.2022 - 07.2024
- Create and maintain relationships with media outlets, businesses, and nonprofits, managing press releases and inquiries
- Develop and implement a comprehensive communications strategy to ensure that corporate messages are consistently delivered across multiple channels, including websites, emails, newsletters, brochures, and social media
- Create detailed reports outlining campaign performance metrics for senior management's review
- Monitor store operations, develop and execute strategies to increase sales and profitability
- Develop creative advertising content for various media, including catalogs, menus, business cards, flyers, posters, T-shirts, and product packaging while ensuring maximum brand awareness among the target audience/market
- Manage the development of corporate website content that is both engaging and optimized for search engine results
Administrative Anchor
St. Francis Medical Co
05.2020 - 04.2022
- Direct peers, prepare work schedules, assign specific duties, and assist staff in performing complex tasks
- Perform bookkeeping duties, such as processing credits or collections, preparing and sending financial statements and insurance billings, and maintaining financial records
- Troubleshoot problems involving office equipment, software, or patient complaints
- Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations
- Wrote, edited, and distributed press releases and media alerts to promote medical initiatives while managing media inquiries
Customer Service
Vector Marketing
03.2015 - 05.2020
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Provide administrative support to senior executives, driving organizational success by managing daily operations and special projects
- Displayed strong organizational skills while managing multiple projects simultaneously
- Provided exceptional customer service to ensure customer satisfaction
Education
Associates Degree - undefined
University Of South Florida
Clearwater, FL05.2020
General Studies - undefined
St.Petersburg College
05.2016
Skills
- Strong Verbal Communication
- Adaptability & Flexibility
- Vendor Relations
- Multitasking
- Computer Skills
- Collaborative
- Analytical
- Problem Solving Skills
Timeline
Delivery Driver
Domino's
07.2024 - 08.2024
Communications Coordinator
Harbor Chamber
06.2022 - 07.2024
Administrative Anchor
St. Francis Medical Co
05.2020 - 04.2022
Customer Service
Vector Marketing
03.2015 - 05.2020
Associates Degree - undefined
University Of South Florida
General Studies - undefined
St.Petersburg College