Jeremy Rowe
San Antonio,TX
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
Work History
Director of Food/Beverage and Ancillary Operations
Life Church Learning Centers
San Antonio, TX
03.2023 - Current
- Facilitated communication and collaboration among various departments to foster a cohesive team environment, enhancing interdepartmental synergy, and overall organizational effectiveness.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with Senior leadership to set long-term objectives for the company.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with organizational standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Implemented systems for tracking progress on key initiatives or projects.
- Negotiated agreements with external partners such as contractors or consultants.
- Developed and implemented rotating menus with corresponding systems and processes to maintain consistent workflow efficiency.
Regional Manager
Smoothie King
San Antonio, TX
02.2022 - 02.2023
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Analyzed regional market trends to discover new opportunities for growth.
- Developed and implemented clear policies and procedures across multi-unit locations.
- Mentored and guided general managers on proper processes and methodologies.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Reduced financial discrepancies by managing P&L to remain under budget and maximize profits.
- Aligned procedures and protocols with changing business demands.
- Improved individual location efficiency through effective leadership restructure.
- Minimized turnover through effective training and employee engagement programs.
- Managed staff to optimize brand expansion initiative productivity.
- Top to bottom restructuring of the organization to maximize performance and profitability.
General Manager/Store Commander
Black Rifle Coffee Company
San Antonio, TX
02.2020 - 09.2021
- Launched the first store for Black Rifle Coffee Company, far exceeding the company's goals and expectations. All while maintaining a low turnover rate in the store.
- Cultivated a team that is always striving to make an impact to the community and the coffee industry as a whole.
- Along with the Lead Store Trainer, created the training material that would serve as the platform for training the entire retail side of the company. As well as, developing all of the processes and programs for retail leadership and management teams.
- Trained all incoming General and Assistant Managers for the subsequent store openings. Set a mindset of leadership development and operational excellence with General Managers in the company, and continued to foster those relationships.
- Launched the first location in the DFW area, while managing the training team to develop a talented retail team. As well as managing the store, training the incoming management team, and fulfilling my duties to the other locations. This resulted in the most successful grand opening of any of the stores to date.
- Cultivated the food & beverage menu from top to bottom, which set the standard for the company moving forward.
- Multi-unit experience spreading from San Antonio to the DFW metroplex. Overseeing the growth and improvement of six General Managers.
- Served as a leader with the Management team, continuing to foster and mentor GMs, and help them develop in their current roles.
- Created relationships with the community, serving as an honorary commander with the USAF 322d Training Squadron.
- Led the company in B2C sales, specializing in creating sales programs and philosophies. Which is used in all the stores to implement successful sales plans, and to build on current growth into the future.
- Worked with several different departments in growing B2B sales, while securing commitments to build on the growth from the B2B sales departments.
Store Manager
Starbucks
San Antonio, TX
02.2008 - 02.2020
- Grew a successful, multi-million dollar business by driving sales through leveraging business acumen, efficiency, and problem-solving skills.
- Nurtured talent & led a team by engaging the hearts and minds of my team. Developing their skills so that they realized their personal best, both as individuals and as a thriving team.
- Developed a full life cycle recruitment plan that would keep the store staffed with the best possible candidates at all times.
- Inspired others by creating a culture of development and growth with a mindset of coffee knowledge and customer relations.
- Effectively reduced turnover rate in a high volume environment, mentoring high volume Store Managers in the Area to affect turnover. Creating a partner centric culture in the stores, revolving around training and partner development.
- Set a mindset in leadership development by mentoring fellow Store Managers, training and developing partners into the Store manager role, and leading the Coffee Master training for the district.
- Specialized in B2C sales and in finding new and innovative ways to grow a business in a saturated environment.
Development Staff & Donations Coordinator
Teen Challenge NorWestCal Nevada
San Jose, CA
06.2004 - 08.2010
- Coordinated the pickup and drop-off of donation items; engaging with clientele to help cultivate relationships.
- Mentored and worked alongside the thrift store Manager to Organize sales floor and develop pricing models.
- Trained and mentored staff/interns with donation protocols.
- Worked closely with the Chief Development Officer in leading and planning projects for the Development Offices.
Education
Cross-Cultural Studies
Southwestern Assemblies of God University
Waxahachie, TXSkills
- Training & Development
- Leadership Development and Mentoring
- Multi-Unit Management
- Coaching Operational Leadership
- Retail Training
- Food & Beverage Expertise
- Problem Solving
- B2C & B2B Sales
- Developmental Leadership
- Coffee Knowledge & Expertise
- Visual Merchandising
- Employee Training
- Operational Management
- Effective Sourcing & Hiring
- Project Management
- Interpersonal Communication
- Career Development Coaching
- Inventory Management
- Effective Scheduling
- Proficient in Microsoft Office Suite
Projects
Project Manager - Retail Training Creation
- Led the creation of all the training for all the brick and mortar locations from top to bottom
- Utilized skills in copywriting and various programs to edit and correct all training
- Once launched, it was necessary to make changes in the moment to any training that did not work in a practical environment. Which required immediate action to ensure that the practices and policies were implemented correctly.
- Utilized various learning and training techniques that have been proven to work in various industries. This maximized the training material to be easily teachable/coachable and easily repeated, with measurable and sustainable success
Honorary Commander
- Serves as an Honorary Commander for the 322nd Training Sq. at Lackland AFB
- Serves as a liaison between and military and the community
- Bridging gaps between what is public perception and what connections can be made between the military and the community that it is in
General Manager Trainer
- Trained all incoming General Managers
- Integral in creating the standards and training programs in the company
- Serve as a leader to the Management teams, and as a resource to any assistance they may need
- Created and implemented all the training for the entire retail division
Coffee Master Trainer
- Taught Coffee Master classes for the entire district
- Updated information to go in tandem with the Coffee Master workbook
- Developed course material to streamline the classes
Partner Turnover Mentorship
- Mentored fellow high volume Store Managers to reduce partner turnover
- Coached to store culture and partner development
- Coached in effective scheduling and training
References
Available upon request.
Timeline
Director of Food/Beverage and Ancillary Operations
Life Church Learning Centers
03.2023 - Current
Regional Manager
Smoothie King
02.2022 - 02.2023
General Manager/Store Commander
Black Rifle Coffee Company
02.2020 - 09.2021
Store Manager
Starbucks
02.2008 - 02.2020
Development Staff & Donations Coordinator
Teen Challenge NorWestCal Nevada
06.2004 - 08.2010
Cross-Cultural Studies
Southwestern Assemblies of God University
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