JEREMY RUSH
Wimauma,FL
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas needing improvement and implementing changes with a strategic approach.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Department Manager
Floor & Decor
07.2022 - 09.2024
- Handling day to day operations of the Pro and Wood Departments of the Sarasota location
- Controlling the P & L for the department, scheduling, inventory, hiring, training and retention of employees.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Mid-Day & PM Drive Time Announcer
Big Hoss Radio, KDX Rock Radio
01.2021 - 01.2023
- Create and record a daily show for two different formats, Country and Active Rock
- Recorded voice tracks on Station Playlist, daily for the next day shows.
Mid-day Announcer
WQRY106.com
01.2016 - 01.2023
- Create and record a daily 2-3 hour show on local based internet radio show
- Uploaded voice tracks to Dropbox so they download to the automation system to play each weekday between 10am to noon.
Assistant Manager & Store Manager
Lumber Liquidators
09.2015 - 05.2021
- Handling day to day operations of a million dollar store
- Managerial duties with a small staff, scheduling, processing timesheets, and pricing controls on multiple lines of flooring and merchandise.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Operations Manager/Program Director/Production
Mountain Valley Broadcasting
04.2002 - 07.2015
- High-profile, executive-level position operating 6 commercial radio stations
- Responsibilities are diverse in nature, from programming music for up to three stations, creating clocks, assisting traffic in inventory management, production, promotions, live broadcasts, setting up appearances for staff, scheduling sporting events and staff to cover those events.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Account Executive
Atlantic Coast Radio
10.2001 - 03.2002
- Sales position for three up and coming stations in the Portland DMA market
- Introduced advertising to numerous business to this day still advertise with that radio group.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
On-Air Announcer/Sales Assistant
Downeast Radio Group/WMTW
04.1999 - 09.2001
- Fast paced, high profile position, assisting Sales Manager with copy, affidavits and billing for current and past clients
- Promoted with ease through the two main offices for the company.
- Adapted swiftly to breaking news situations or last-minute changes in programming without compromising professionalism or accuracy of information relayed onair.
- Contributed positively to station ratings by consistently delivering high-quality content that attracted new listenership while retaining current fans.
- Managed workload efficiently, balancing multiple responsibilities such as on-air announcing, voiceovers, and production tasks for optimal productivity.
- Enhanced listener engagement by incorporating timely news updates and trending topics into on-air segments.
Education
Some College (No Degree) - Criminal Justice
University of Maine At Augusta
Augusta, ME 09.2012 - 05.2013
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Effective Communication
- Onboarding and training
- Excellent oral and written communication
- Workforce Planning
- Decision-making capabilities
- Public Speaking
- Operations Optimization
- Contract Management
Previousprofessionalexperience - Summary
Included several responsible sales customer service positions. Completed numerous sales and service schools for national companies. Attended Dale Carnegie, completing the DC course in 2003. Multiple awards and accolades from local and national companies for content, sales and marketing. Founding and running a local business that grew to be a local powerhouse in the entertainment industry. Created and updated websites for local businesses, as well as several social media accounts.
References
- Robert Perry, Auburn, ME, Contract Engineer, RDP Technical Services, 207-783-1801
- George Bulmer, Auburn, ME, Operations Manager, Mountain Valley Broadcasting, 207-784-4155
- John Williams, Norway, ME, Owner/Voice Talent, Williams Broadcasting, 207-527-2000
Timeline
Department Manager
Floor & Decor
07.2022 - 09.2024
Mid-Day & PM Drive Time Announcer
Big Hoss Radio, KDX Rock Radio
01.2021 - 01.2023
Mid-day Announcer
WQRY106.com
01.2016 - 01.2023
Assistant Manager & Store Manager
Lumber Liquidators
09.2015 - 05.2021
Some College (No Degree) - Criminal Justice
University of Maine At Augusta
09.2012 - 05.2013
Operations Manager/Program Director/Production
Mountain Valley Broadcasting
04.2002 - 07.2015
Account Executive
Atlantic Coast Radio
10.2001 - 03.2002
On-Air Announcer/Sales Assistant
Downeast Radio Group/WMTW
04.1999 - 09.2001