JEREMY SCAPARRO
Systems Administrator
Rockport,IN
Summary
Seeking Full-Time position that is challenging and has room for growth within the company. Dedicated IT professional with 13 years of experience in network, server management, data center management, as well as IT department management. Offering exemplary planning, project management and communication talents.
Overview
14
14
years of professional experience
Work History
Network Engineer
Integrated Consultants, Vanderburgh Sheriff Office
Evansville, IN
05.2019 - Current
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
- Performed virtual machine provisioning and VM priority setup.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Recommended options for disaster recovery and remote access security.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Applied tier-isolation best practices to support multi-tier architectures.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Provided detailed network diagrams and procedural guidelines.
- Assisted with implementation and support of network monitoring tools.
Systems Administrator
TEK Systems Global Services
Evansville, IN
04.2019 - 05.2020
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Configured and tested Windows Server operating systems with roles features.
- Integrated and updated software products to boost system compatibility.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Attended meetings to deliver status reports to key stakeholders.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Network Engineer
Best Home Furnishings, Inc
Ferdinand, IN
11.2017 - 04.2019
- Maintained File servers (currently Windows Server 2016)
- Recreation of AD structure and started maintenance schedules
- Tier 3 support
- Maintaining Cisco VOIP system, and Network Infrastructure
- Created Change control process
- Implemented Veeam Backup solution
- Updated and Upgraded VM infrastructure to latest version of VMWare
- Created policies for Helpdesk
- Implemented Standard Operating Procedures for helpdesk as well as Server maintenance
- Maintain DNS and DHCP servers (Currently Windows server 2012)
- Create new server instances in VM infrastructure
- Implemented automation through PowerShell scripting
- Currently in the process of upgrading ERP system
IT Operations Manager
Regenstrief Institute, Inc
Indianapolis, IN
11.2016 - 01.2018
- Maintained projects for the IT department
- Created standardization for hardware purchases and processes
- Communicated with vendors and vendor support
- Ran Company Intranet and Internet sites
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Formulated processes to reduce downtime and financial loss.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Evaluated suppliers to maintain cost controls and improve operations.
Junior Network Engineer
Regenstrief Institute, Inc
Indianapolis, IN
08.2011 - 11.2015
- Trained Content managers on managing their departments content on the websites
- Managed 1.6M budget
- Setup and migrated DHCP servers (Linux and Windows 2008)
- Created DNS servers (Windows 2012, RedHat 7.0)
- Migrated Exchange 2003 to 2007 then to 2010
- Recreated Exchange 2016, and imported database from Exchange 2010
- Created and maintained user inboxes and service accounts in Exchange
- Created group policy structure and process for creating new or improving group policy settings
- Created end user trust by creating committees for change control
- Implemented installations of MySQL and SQL for developers
- Decommissioned HP Data Protect
- Setup and implemented SCCM for PC management and imaging
- Updated and Upgraded VM infrastructure to latest version of VMWare
- Created SOP to implement HIPPA and NIST regulations
UITS System Admin
Indiana University
Gary, IN
08.2009 - 08.2011
- Maintained File servers ranging from, Server
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Created and implemented standard operating procedures for records handling.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors to purchase and set up equipment and services.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Science - Computer Information Systems, Psychology
Indiana University
Skills
Java, HTML, CSS, VB, PowerShellDatabase: SQL, MySQL, Maria DBMicrosoft Suites: 2003-2016, 365Windows Server: 2003-2019Managed DNS, DHCP (Windows and Linux)
Project Management
Cisco IOS mastery
Change Management
IP Services
Root Cause Analysis
Firewall functionality
Remote work support
Infrastructure solutions
Proactive and team player
Network security systems
Network architecture understanding
Port security knowledge
Mobile device management
Cisco router and switch security
DNS implementation
System integration
IP address structure
Networking and routing protocol expertise
Strong troubleshooting skills
IT best practice framework expertise
Network security architecture
Effective communication
Subnetting expertise
Information security technology
Organized and detail-oriented
Network device monitoring
Disaster recovery operations
Datacenter network implementations
Verbal and written communication
Virtual private networks
Collaborative ability
User credential management
Technical infrastructure upgrades
Technical Support
Networking protocol expertise
Video networks
LAN switching technologies
Network Troubleshooting
Security architecture and technologies
Cisco equipment familiarity
Network performance monitoring
Fixed wireless networks
Excellent presentation skills
Microsoft Office proficiency
Firewall technology expertise
Timeline
Network Engineer
Integrated Consultants, Vanderburgh Sheriff Office
05.2019 - Current
Systems Administrator
TEK Systems Global Services
04.2019 - 05.2020
Network Engineer
Best Home Furnishings, Inc
11.2017 - 04.2019
IT Operations Manager
Regenstrief Institute, Inc
11.2016 - 01.2018
Junior Network Engineer
Regenstrief Institute, Inc
08.2011 - 11.2015
UITS System Admin
Indiana University
08.2009 - 08.2011
Bachelor of Science - Computer Information Systems, Psychology
Indiana University