Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremy Schreck

Summary

Adept at leading teams and streamlining workflows, I significantly enhanced customer satisfaction and increased revenue by upselling services at Peacock Water. My expertise in problem-solving and critical thinking, alongside a solid foundation in plumbing technologies, positions me as a valuable asset. My approach fosters strong client relationships and ensures high-quality project completion.

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Manager

Peacock Water
02.2014 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Service Plumber

Bocook Plumbing
01.2013 - 02.2014
  • Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
  • Educated customers on preventative maintenance measures to reduce future plumbing issues.
  • Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
  • Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Offered guidance and training to junior team members.
  • Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
  • Selected type and size of piping required for each project.
  • Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
  • Maintained compliance with local building codes and regulations throughout all phases of service delivery.
  • Developed strong relationships with suppliers, negotiating favorable pricing agreements for materials and supplies.

Residential & Commercial Plumber

Mid Ohio Plumbing and Gas
07.2010 - 12.2012
  • Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Selected type and size of piping required for each project.
  • Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
  • Demonstrated adaptability by successfully completing projects in various commercial settings, such as restaurants, hotels, office buildings, and medical facilities.
  • Consistently maintained an organized workspace that allowed for efficient access to tools, materials, and necessary equipment.

Education

High School Diploma -

Ridgedale High School
Marion, OH
05-2006

Skills

  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Workflow management
  • Goal oriented

Certification

Ohio Backflow License-Sept 2018 to Present

Ohio Plumbing License- Nov 2020 to Present

WQA Certified Installer- June 2023 to Present

Timeline

Service Manager

Peacock Water
02.2014 - Current

Service Plumber

Bocook Plumbing
01.2013 - 02.2014

Residential & Commercial Plumber

Mid Ohio Plumbing and Gas
07.2010 - 12.2012

High School Diploma -

Ridgedale High School

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Jeremy Schreck