Jeremy Schultes
Health Care Administration
Philip,SD
Summary
QUALIFICATIONS - 25 years proven leadership experience as a healthcare administrator/CEO. This experience has developed skills in community needs analysis, presentation, negotiation, process improvement, strategic planning and mission development. Proven ability to establish positive community and physician relationships, prioritize objectives, recruit, retain and motivate top performing teams and achieve organizational goals. Employed 20+ years with non-profit health systems and 4 years in proprietary healthcare. Successfully meeting community need, building relationships and improving health outcomes for communities. Achieving best in class customer service for the patients we serve as measured by Press Ganey and Pinnacle (results available upon request).
Overview
25
25
years of professional experience
Work History
Chief Executive Officer
Philip Health Services
09.2016 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Identified and capitalized on short and long-term revenue generation opportunities to maximize bottom-line profitability.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Determined vision and strategic direction with board direction coordinating resources to meet community health needs while achieving operational targets.
- Improved business profits creating 12% EBITA through strategic updates, process change, and team building.
Department Director
Spearfish Regional Hospital
07.2014 - 09.2016
- During this time I served on the Spearfish Regional Hospital executive management team and also served as the executive sponsor for nutritional and environmental services.
- Responsibilities include operations & strategic direction of hospice, home health, environmental and nutritional services.
- Motivated, developed and promoted employees to take on new levels of responsibility within these departments.
- Developed, updated and implemented policies and procedures.
- Set scheduled, delegated assignments and monitored performance against goals.
- Created talented team of 45 employees through effective coaching and teaching.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Executive Director
Regional Health/Welcov Healthcare
07.2004 - 07.2014
- Dorsett Regional Senior Care & Belle Fourche Regional Senior Care
- Responsible for transitional care/SNF/assisted living operations and strategic development.
- Successfully marketing post-acute services and skilled nursing to the community and area physicians.
- Developing staff to excel in customer relations.
- Improving resident/family/staff satisfaction annually.
- Memory care unit programmed for optimal quality of life focus for dementia residents.
- Educated staff regarding payment systems, improved facility operating margin achieving 25-28% EBITA annually -Developed trusting relationships with the Northern Hills Communities.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and achieve regulatory compliance.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Achieved 5 Star Rating as measured by Medicare.gov.
Long-term Care Administrator
Evangelical Lutheran Good Samaritan Society, Prescott Valley Samaritan Center
01.2001 - 07.2004
- Responsible for operations and strategic direction of skilled nursing facility, outpatient therapy clinic and senior housing units.
- Integrated the community in planning the senior housing model to meet existing and future senior care and housing needs.
- Developed a memory care neighborhood and successfully marketed a sub-acute unit that became widely physician supported.
- Senior housing units 90% leased upon project completion.
- Worked with medical teams, caregivers, patients, and families to create a quality senior care environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Long-term Care Administrator
Evangelical Lutheran Good Samaritan Society, Clearbrook Good Samaritan Center
05.1998 - 01.2001
- Responsible for care center operations and strategic focus of this 93 bed skilled nursing facility
- Learned the value of working within a community to create a vision for services.
- Motivated teams to consistently improve customer satisfaction
- Marketed services to increase revenues/financial viability -“A” rating from the MN Department of Health
- Developed strategies to meet changing consumer expectations. Developed a long-term care medical directorship that provides daily medical provider coverage to residents.
- Achieving a 100% “would you recommend us” score post transitional follow up.
- Established preferred provider agreements with BCBS, Cigna, Humana, United Health and other managed care organizations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Science - Healthcare Administration
University of South Dakota
Vermillion, SD05.2023
Bachelor of Science - Health Care Administration
Mount Marty College
1998
Skills
- Industry Expertise
- Financial Leadership
- Strategic Partnership
- Operational Leadership
- Organizational Turnaround
- Integrity and Transparency
- Board Oversight
- Employee Motivation and Performance
- Mission and Vision
Affiliations
- Rotary International-past president
- American College of Health Care Executives
- SD Association of Health Care Organizations-Board Member
- SD Foundation for Medical Care-Board Member
Timeline
Chief Executive Officer
Philip Health Services
09.2016 - Current
Department Director
Spearfish Regional Hospital
07.2014 - 09.2016
Executive Director
Regional Health/Welcov Healthcare
07.2004 - 07.2014
Long-term Care Administrator
Evangelical Lutheran Good Samaritan Society, Prescott Valley Samaritan Center
01.2001 - 07.2004
Long-term Care Administrator
Evangelical Lutheran Good Samaritan Society, Clearbrook Good Samaritan Center
05.1998 - 01.2001
Master of Science - Healthcare Administration
University of South Dakota
Bachelor of Science - Health Care Administration
Mount Marty College
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