Jeremy Scofield
Riverton,UT
Summary
I am a self-motivated, self-directed worker with 6+ years of experience in customer service and customer support who exemplifies "matching trackable goals to behaviors". My job history demonstrates that I have cultivated excellent interpersonal relationship skills, and that I have a knack for working in leadership and training positions indicated by 4 years of experience with training, supervision, and team-building duties. I tend to perform best in client/customer-facing roles and in training and supervisory roles.
Overview
5
5
years of professional experience
Work History
MS, PS, HC
TruHearing
Draper, UT
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding benefits, processes, and policy.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer and provider needs.
- Created customer accounts and configured user profiles in accordance with established procedures.
- Responded promptly to customer and provider inquiries regarding products and services.
- Collaborated with coaches and mentors more than was required in order to set informed goals based off of specific behaviors and key indicators.
Head Supervisor of Front of House Staff
Darden Restaurants
Sandy, Utah
09.2022 - Current
- I act as lead supervisor for all front-of-house staff
- I provide the supervision necessary to ensure that key indicator goals are met and that company standards are upheld
- Deploy FFTI method to correct staff mistakes and perform guest retention
- Trained 30+ staff members in a broad range of job codes and procedures, and maintained the highest average KPI of all trainers on site
- Analyze data to track inventory, minimize waste, and identify sales patterns
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Wedding Vendor
VirginCraft
Provo, UT
04.2021 - 09.2022
- Managed time effectively to meet specific goals derived from key result areas or key indicators
- Set pricing structures according to market analytics and emerging trends
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability
- Studied business laws to comply with legal and administrative requirements
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bartender, Server, Trainer
The Olive Garden Restaurant
Provo, Sandy, Utah
03.2019 - 09.2022
- In these high-foot-traffic roles I served thousands of guests, performed business to-business and business-to-customer account management, and provided highly compassionate and patient service under time constraints
- Averaged 25% tips in tippable job codes
- Maintained 88%-100% customer satisfaction (average of 91%) determined by customer surveys
- Developed training on anticipating and understanding customer needs
- Frequently multitasked, performing several job codes at the same time
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
Education
Honors Diploma -
ALTA HIGH SCHOOL
01.2015
Skills
- Excellent verbal and written communication
- Attention to and interpretation of detail
- Well developed and unique TruHearing DNA
- High capacity to multitask and prioritize effectively
- Strong problem solving skills
- Prioritizing customers and clients needs
- Overcoming objections by understanding scripts, customer needs, and KPIs
References
- Olive Garden, Justin Tate, (801) 523-6148
- Olive Garden, Loren Callaway, (801) 377-0062
Hobbies and Interests
- Dungeons and Dragons group leader (references available upon request)
- Avid plant keeper and dog owner (pictures available upon request)
- Confident job interviewee (always available upon request)
Timeline
MS, PS, HC
TruHearing
03.2023 - Current
Head Supervisor of Front of House Staff
Darden Restaurants
09.2022 - Current
Wedding Vendor
VirginCraft
04.2021 - 09.2022
Bartender, Server, Trainer
The Olive Garden Restaurant
03.2019 - 09.2022
Honors Diploma -
ALTA HIGH SCHOOL
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